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Mae'r hysbyseb swydd hon wedi dod i ben ac mae'r ceisiadau wedi cau.
732 - Administrative Officer - Bolton
| Dyddiad hysbysebu: | 11 Mehefin 2025 |
|---|---|
| Cyflog: | £26,770 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 25 Mehefin 2025 |
| Lleoliad: | Bolton, Greater Manchester |
| Gweithio o bell: | Hybrid - gweithio o bell hyd at 2 ddiwrnod yr wythnos |
| Cwmni: | Department for Work and Pensions |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 732 |
Crynodeb
Please refer to the Candidate Pack for further information on the role.
Please note that these vacancies are not currently eligible for Visa Sponsorship on the Skilled Worker route, even if relying on tradeable points (including the new entrant tradeable points option) as they do not satisfy the minimum salary hourly rate requirement. This information is offered as guidance only, and we recommend that applicants seek specialist advice on their eligibility for Visa Sponsorship (if applicable) when considering whether to apply for any role.
About the job
DWP is hiring Administrative Officers to join our growing Universal Credit (UC) team.
You will play an important role in helping us to deliver vital services to UK Citizens. As part of a supportive team, you’ll help us deliver an excellent customer experience to the people we advise and support.
These jobs are based in Bolton Universal Credit Service Centre - 120 Bark Street, Bolton, BL1 2AX.
This is a customer contact role, working with claimants who will require support with their Universal Credit claim. Over the phone and via DWP portals, you’ll help us ensure the best outcomes for all our claimants.
As part of the DWP Operational Delivery you will be at the heart of DWP’s front line operations helping to change people lives in our communities from around the 20 million plus customer base.
If you are looking to enhance or gain experience in both Customer Service and Administration, and you enjoy helping others? We would like to hear from you.
Full training is given, with the opportunity to undertake a Customer Service Apprenticeship should you wish to.
About us - Department for Work and Pensions GOV.UK
Please ensure you read all the process information for this campaign as we are conducting a voluntary assessment trial and there are additional elements to be aware of. We would be grateful if you would participate in this to help to shape our future recruitment processes aiming to improve our candidate experience.
Job description
What you will be doing:
• Using your communication skills, you’ll support a diverse range of claimants by providing advice and guidance on our benefits services through telephony and via in-house systems.
• Build positive, trust-based relationships with claimants handling sensitive and challenging conversations with empathy, understanding and positivity.
• Responsible for making decisions, based on the available facts, whilst providing explanations to claimants, providing assistance, ensuring they receive accurate advice.
• Focus on providing the right solution for each claimant, ensuring they receive the correct payment amount at the right time.
• Manage cases by working with colleagues across UC and DWP, supporting claimants in their journey towards work.
• Take ownership of your professional development, with a suite of digital learning and communications resources available to you.
Person specification – What we are looking for
• Ability to deliver good quality customer service, tailoring the service to meet the needs of the individual.
• Communicate well with a diverse customer base communicate well both orally and in writing.
• Work flexibly to meet changing priorities.
• Take ownership of complaints and support their resolution.
• Provide support where appropriate to claimants who require assistance.
If you’re looking for a career that makes a clear and positive difference to people’s lives, then joining us as an Administrative Officer may be an ideal role for you!
Do you want to be part of a team where you can be yourself, feel supported, empowered, valued, respected, fairly treated and able to achieve your full potential?
If your answer is Yes. Join us!
Please note that these vacancies are not currently eligible for Visa Sponsorship on the Skilled Worker route, even if relying on tradeable points (including the new entrant tradeable points option) as they do not satisfy the minimum salary hourly rate requirement. This information is offered as guidance only, and we recommend that applicants seek specialist advice on their eligibility for Visa Sponsorship (if applicable) when considering whether to apply for any role.
About the job
DWP is hiring Administrative Officers to join our growing Universal Credit (UC) team.
You will play an important role in helping us to deliver vital services to UK Citizens. As part of a supportive team, you’ll help us deliver an excellent customer experience to the people we advise and support.
These jobs are based in Bolton Universal Credit Service Centre - 120 Bark Street, Bolton, BL1 2AX.
This is a customer contact role, working with claimants who will require support with their Universal Credit claim. Over the phone and via DWP portals, you’ll help us ensure the best outcomes for all our claimants.
As part of the DWP Operational Delivery you will be at the heart of DWP’s front line operations helping to change people lives in our communities from around the 20 million plus customer base.
If you are looking to enhance or gain experience in both Customer Service and Administration, and you enjoy helping others? We would like to hear from you.
Full training is given, with the opportunity to undertake a Customer Service Apprenticeship should you wish to.
About us - Department for Work and Pensions GOV.UK
Please ensure you read all the process information for this campaign as we are conducting a voluntary assessment trial and there are additional elements to be aware of. We would be grateful if you would participate in this to help to shape our future recruitment processes aiming to improve our candidate experience.
Job description
What you will be doing:
• Using your communication skills, you’ll support a diverse range of claimants by providing advice and guidance on our benefits services through telephony and via in-house systems.
• Build positive, trust-based relationships with claimants handling sensitive and challenging conversations with empathy, understanding and positivity.
• Responsible for making decisions, based on the available facts, whilst providing explanations to claimants, providing assistance, ensuring they receive accurate advice.
• Focus on providing the right solution for each claimant, ensuring they receive the correct payment amount at the right time.
• Manage cases by working with colleagues across UC and DWP, supporting claimants in their journey towards work.
• Take ownership of your professional development, with a suite of digital learning and communications resources available to you.
Person specification – What we are looking for
• Ability to deliver good quality customer service, tailoring the service to meet the needs of the individual.
• Communicate well with a diverse customer base communicate well both orally and in writing.
• Work flexibly to meet changing priorities.
• Take ownership of complaints and support their resolution.
• Provide support where appropriate to claimants who require assistance.
If you’re looking for a career that makes a clear and positive difference to people’s lives, then joining us as an Administrative Officer may be an ideal role for you!
Do you want to be part of a team where you can be yourself, feel supported, empowered, valued, respected, fairly treated and able to achieve your full potential?
If your answer is Yes. Join us!
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Hyderus o ran Anabledd
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Yn gyffredinol, bydd cyflogwr Hyderus o ran Anabledd yn cynnig cyfweliad i unrhyw ymgeisydd sy'n datgan eu bod yn anabl ac yn bodloni'r meini prawf lleiaf ar gyfer y swydd fel y diffinnir gan y cyflogwr. Mae'n bwysig nodi, mewn rhai sefyllfaoedd recriwtio fel nifer fawr o ymgeiswyr, cyfnod tymhorol ac amseroedd prysur iawn, efallai y bydd y cyflogwr am gyfyngu ar y niferoedd cyffredinol o gyfweliadau a gynigir i bobl anabl a phobl nad ydynt yn anabl. Am fwy o fanylion ewch i Hyderus o ran Anabledd.