Neighbourhood Housing Officer
| Posting date: | 10 June 2025 |
|---|---|
| Salary: | £19.7 to £23.0 per hour |
| Additional salary information: | Up to £23 per hour |
| Hours: | Full time |
| Closing date: | 17 June 2025 |
| Location: | Liverpool, Merseyside, L3 9SJ |
| Company: | Hays Specialist Recruitment |
| Job type: | Permanent |
| Job reference: | 4695899_1749572206 |
Summary
We have an exciting opportunity to recruit an experienced Neighbourhood Housing Officer in Liverpool on a temp to perm basis after a minimum of 12 weeks, paying up to £23 per hour. This is a hybrid role with mileage reimbursement.
The successful candidate will be a key contact for customers and colleagues in your area, and will be responsible for delivering a range of housing & tenancy management services across a designated patch, including managing your own caseload of low/medium level ASB/tenancy breaches. You will require a driving licence with access to your own vehicle and valid business insurance.
Key responsibilities include:
- Carrying out a range of visits including viewings, new tenancy visits and reviews, tenancy audits, exchange inspections and attending evictions
- Dealing with abandonments, relationship breakdowns, assignments, unauthorised occupations including subletting, tenancy fraud and failures to allow access
- Managing your own caseload of ASB & tenancy breach cases including hate crime, domestic violence and safeguarding
- Identifying customers at risk of tenancy failure, undertaking assessment of needs and implementing positive interventions & signposting to external services to support tenancy sustainment
- Represent the group at meetings where appropriate and establish strong working relationships with key external partners and stakeholders
- Prepare and serve notices for breaches of tenancy conditions
- Respond to enquiries and complaints from customers and local MPs within agreed timescales
What you'll need to succeed
- Proven experience delivering a housing & tenancy management service with a knowledge & understanding of housing legislation and sector best practice
- Experience of managing nuisance and ASB cases
- Strong communication & interpersonal skills with the ability to manage professional relationships with tenants including challenging non-compliance and low to medium support needs
- Driving licence with access to own vehicle
What you'll get in return
- Competitive salary
- Temp to perm opportunities
- Up to £23 per hour whilst on agency
- Option to be paid PAYE/Umbrella
- Hybrid working
- Mileage reimbursement
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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