Neighbourhood Officer

Dyddiad hysbysebu:	10 Mehefin 2025
Cyflog:	£31,067.00 bob blwyddyn
Oriau:	Llawn Amser
Dyddiad cau:	10 Gorffennaf 2025
Lleoliad:	Blackpool, FY1 1DG
Cwmni:	inploi
Math o swydd:	Parhaol
Cyfeirnod swydd:	75707733

Crynodeb

Contract Type: Permanent

Hours: 37 hours per week

Salary: Scale 6 (£31,067 - £32,654 per annum)

Closing Date: Sunday 29th June 2025, 23:59pm

Proposed Interview Date: Monday 7th July 2025

Blackpool Coastal Housing manages almost 5,000 social housing properties across Blackpool, providing related services to its tenant and leasehold customers and regenerating areas to create opportunities for our local residents to thrive.

We currently have a fantastic opportunities to join our Neighbourhoods Team, as a Neighbourhood Officer and you might be exactly who we’re looking for!

Neighbourhood Officers provide a high-quality, customer-focused, holistic housing management service to residents and partner agencies, dealing with resident enquiries on a range of housing related issues, from an office base and also through visiting resident’s in their homes.

The role of Neighbourhood Officer combines elements of enforcement (around anti-social behaviour, tenancy fraud or other breaches of tenancy), community safety (keeping residents’ safe in their neighbourhoods), housing management and community engagement (working with residents to identify priorities for change and supporting them to realise these ambitions), in their homes and out within the community.

This role will involve Investigating and reviewing cases of anti-social behaviour, offering advice and support to tenants while responding to issues in line with BCH’s policies, procedures, service standards, and national legislation. You will also be responsible for proactively identifying safeguarding issues, managing cases, and providing support by working with agencies to ensure that all follow-up actions are recorded and completed in accordance with BCH’s Safeguarding Policy.

You will be required to actively engage with the local community to understand their priorities and aspirations for their neighbourhoods. Consult on proposed initiatives, organise and attend meetings, and involve residents in the decision-making process. Identify preferred methods for local residents to participate and offer appropriate opportunities for involvement within the community.

The successful applicants will carry out neighbourhood walkabouts to support and enhance the daily identification of issues within estates and communal areas, including coordinating and conducting block, garden, and site inspections, as well as participating in estate walkabouts with other agencies and residents. Neighbourhood Officers have responsibility for managing all neighbourhood-related tasks in their designated area, including property inspections and taking appropriate actions, such as enforcement when required, to ensure properties are maintained to acceptable standards. This will include handling all estate management tasks within your assigned caseload.

Applicants must possess good verbal and written communication skills, including the ability and confidence to instigate difficult conversations, being clear on reasons, objectives whilst remaining empathetic and being able to record information in appropriate formats effectively, accurately and concisely between tenants, colleagues and external agencies. Liaising with other departments within BCH, such as the Rents and the Repairs Teams, alongside developing links with other outside agencies, such as social services and mental health services is essential.

Experience of assisting individuals with a wide range of challenging needs, a commitment to working with vulnerable people and the ability to work in a supportive and empathetic manner whilst empowering and promoting independence is essential, along with experience of working in a customer service role.

Applicants must possess 3 GCSE’s (or equivalent) at Grade C/4 or above, to include Maths and English. Possession of a BTEC Level 3 Advanced Award in Community Safety, Crime and Nuisance Management for Practitioners, or if not held, the ability and willingness to work towards this qualification within 3 years of commencement is also an essential requirement of the role.

Any offer of appointment will be subject to satisfactory clearance from the Disclosure and Barring Service (formerly known as a CRB check).

BCH is a great place to work

Every member of staff comes to work here with one vision in mind, “Inspiring People to Build Sustainable Communities” and our values help guide the way we all work towards this.

Our 5 core values that reflect the PRIDE that our workforce displays on a daily basis, also guide our conduct and our relationship with customers, partners and stakeholders:

· Positivity

· Respect and Compassion

· Integrity

· Dynamism

· Energy

We offer a fantastic reward and benefits package which includes:

· Competitive rates of pay

· 26 days paid annual leave per annum, in addition to 8 bank holidays

· Attractive and flexible membership of the Local Government Pension Scheme, with excellent employer contributions

· An in-house wellbeing program of wellbeing, social and charitable initiatives with BCH colleagues

· Vivup - the employee benefits scheme for discounts on various high street retailers and cycle to work

· Option to join BHSF - a voluntary salary sacrifice Health Cash Plan Scheme for help with medical costs such as physiotherapy, optical, osteopathy etc.

· Option to join the Blackpool, Fylde and Wyre Credit Union for preferential rates on financial services

· 24/7 Employee Assistance Programme and access to counselling services

· Enhanced maternity, paternity and adoption pay schemes

· A wide variety of training and learning and development opportunities

· Staff Suggestion Scheme

· Free annual flu vaccinations and Occupational Health Support

How to apply

This is a great time to join an ambitious, thriving and expanding organisation. If you like what you’ve read and think you’ve got what it takes to join our team then take action – apply now!

For further information about this position please email Deborah Scanlan, Neighbourhoods Team Leader on deborah.scanlan@bch.co.uk or 07483 172510

To apply, please visit our website here to complete an online application, where a full job outline and person specification are available.

Please ensure your application/CV clearly demonstrates your suitability for this position.

Closing date for applications: Sunday 29th June 2025, Midnight*

Interview date: Monday 7th July 2025

*BCH reserves the right to close this vacancy before the specified closing date if sufficient suitable applications are received to progress to interview. Therefore, applicants are advised to apply as early as possible.

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