General Manager - Retail
| Posting date: | 10 June 2025 |
|---|---|
| Salary: | £40,000.0 per year |
| Additional salary information: | Competitive + Bonus Structure |
| Hours: | Full time |
| Closing date: | 10 July 2025 |
| Location: | Darlington, County Durham, TS1 1QA |
| Company: | Hays Specialist Recruitment |
| Job type: | Permanent |
| Job reference: | 4695745_1749567516 |
Summary
Your new company
An established, family-owned retail business is seeking a dynamic and people-focused General Manager to lead operations across multiple store locations in the North East. This is a unique opportunity to shape culture, develop talent, and drive performance in a growing and values-led company.
Your new role
- Lead and inspire a team of 45+ staff across sales, warehouse, and store management
- Recruit, onboard, and develop high-performing team members
- Foster a culture of coaching, accountability, and continuous improvement
- Drive performance through clear KPIs, regular feedback, and recognition
- Oversee the rollout of a new front-of-house system and ensure team readiness
- Improve sales, stock control, and customer service metrics
- Mentor future leaders and build a strong internal talent pipeline
- Ensure exceptional store standards and customer experience
- Manage supplier relationships and uphold service expectations
- Report to senior leadership with clarity and strategic insight
What you'll need to succeed
- Proven leadership experience in a retail environment
- Passion for team development and creating positive, productive workplaces
- Commercially astute with strong organisational and analytical skills
- Confident in stock management, sales forecasting, and performance reporting
- A hands-on, approachable leader who leads by example
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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