Mental Health Service & Hub Administrator
| Posting date: | 10 June 2025 |
|---|---|
| Salary: | £26,409 to £27,711 per year |
| Hours: | Full time |
| Closing date: | 24 June 2025 |
| Location: | Worthing, West Sussex, BN12 4SE |
| Company: | West Sussex County Council |
| Job type: | Permanent |
| Job reference: | CAFHE05788_1749559975 |
Summary
About Us
West Sussex County Council is a diverse organisation that provides services to more than 850,000 residents. The specialist 24-hour AMHP (Approved Mental Health Professional) Hub service providing the support for the Approved Mental Health Professionals and other colleagues in the mental health service who support people experiencing an acute mental health crisis. The team is made up of specialist workers who are trained to undertake mental health act assessments and consider whether they may need a psychiatric inpatient admission to hospital.
If you are thinking why join West Sussex there is a supportive culture that is second to none. Employees are genuinely valued, respected and there is an emphasis on work life balance: "Come and be part of an amazing team where the core of our values are humanity, honesty and humility. As a team we are passionate about improving outcomes for adults and children whilst creating a culture and environment that balances personal wellbeing with continuous improvement". Louise, AMHP team
About The Job
Salary: £26,409 to £27,711 per annum
Working Pattern: Full time, 37 hours per week
Contract Type: Permanent
Location: Bridge House, Worthing
✅Are you passionate about providing high quality administrative support
✅Are you experienced with data collation?
✅Do you want to #BeTheDifference?
We are looking for a self-motivated, and organised Mental Health Service & Hub Administrator to join our friendly and supportive AMHP Hub Team. As the initial point of contact for the service, you will be skilled in gathering and recording information to ensure the AMHP lead can triage referrals appropriately. There are 16 members of the AMHP Hub Team who work together as the 'front door' first point of contact for enquiries and all referrals into the service.
Good communications skills are essential for this role as you be in contact with the people from all types of backgrounds who access or need the service. To succeed in this role you need to be confident in using IT packages, especially Microsoft Excel, Word and Outlook, and confident in using databases.
As an administrator in the Hub your role will be primarily focusing on processing purchase orders for the AMHP and Mental health service. You will be responsible for coordinating the continued professional development training programme (CPD) for the AMHP service.
This is a role where you'll have the chance to really exercise your strength in administration supporting the service lead with tasks such as correspondence via email and letters, updating and maintaining databases (Mosaic), inputting and updating spreadsheets.
Experience and Skills
The following key skills, qualifications and experience are the short listing criteria please cover with examples in your application:
Key Skills:
- Demonstrable understanding of data management, collection and processing, with accurate data entry skills.
- Ability to communicate effectively with a diverse range of people, both verbally and in writing, some of whom may be anxious, worried or upset about their health or care.
- Ability to work on own initiative and effectively as part of a team.
- Exceptional organisational and time management skills to plan, prioritise and multi-task, managing competing and complex requests for information from colleagues, stakeholders and members of the public.
- Demonstrable analytical and problem-solving skills to analyse information, draw practical conclusions and implement appropriate actions within a framework of relevant policies and procedures.
- Proficient in the use of Microsoft Outlook, Word, Excel and PowerPoint.
Qualifications and/or experience:
- NVQ 3 in Business Administration; or equivalent administrative experience.
- Demonstrable experience of working in a demanding administrative role dealing with a diverse range of callers including members of the public.
- Proven experience of managing and processing invoices and maintaining accurate financial data spreadsheets to support payments by account process.
- Proven experience of working with office systems and procedures, including organising and arranging meetings, co-ordinating calendars, booking meeting rooms and sending out papers and agendas.
- Awareness of Data Protection and confidentiality requirements.
Rewards and Benefits
For a full list of the benefits offered to you as a West Sussex County Council employee you can find them on our Rewards and Benefits page.
Further Information
To apply, upload your CV and complete the application explaining the skills and experience you can bring to the role ensuring that any gaps in employment are covered in your CV. Please ensure you have saved the job description attached to the main advert on our website as, once the job has closed, you may not have the opportunity to download again.
We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. This post is subject to 5 years referencing and a health check.
West Sussex County Council is an equal opportunities employer committed to promoting an environment that is inclusive and free from all forms of unlawful or unfair discrimination and values the diversity of its people. We actively welcome applications from people of all backgrounds and take every possible step to ensure that no individual will be disadvantaged.
For information regarding your eligibility to apply for this role under our Disability or Veteran's Guaranteed Interview Scheme (if you meet all the essential criteria), this can be found on our application help page.
Note for Recruitment Agencies: We prefer to hire people directly, but we do have a supplier list for when we need a helping hand. We'll be in touch directly if we need you!