Emergency Department Receptionist | Calderdale and Huddersfield NHS Foundation Trust
| Dyddiad hysbysebu: | 10 Mehefin 2025 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | £24,625 pro rata |
| Oriau: | Rhan Amser |
| Dyddiad cau: | 10 Gorffennaf 2025 |
| Lleoliad: | Huddersfield, HD3 3EA |
| Cwmni: | Calderdale & Huddersfield NHS Foundation Trust |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 7268964/372-MED2364-C |
Crynodeb
A fantastic opportunity has arisen to join our hard working and dedicated Reception team within
our Emergency Departments at Calderdale Royal Hospital and Huddersfield Royal Infirmary. We
have full and part time vacancies available.
Whether full time or part time, the successful candidates must be able to work our full range of
shifts, across both of our hospital sites, to cover a 24/7 ad-hoc roster. Unsocial hours worked
attract an enhanced pay in addition to basic salary.
Our current shifts are:
Early: 7am – 3pm
Late: 3pm – 9pm
Night: 9pm-7am
Please note that this shift model is currently under review and subject to change.
This is a challenging yet rewarding role working as the first point of contact for emergency patients
coming into our departments. We are looking for enthusiastic, motivated, compassionate, and
caring candidates with a positive attitude and a passion for working with and helping people.
The successful candidates will have a flexible approach to working, proven interpersonal,
communication, and conflict management skills and be able to provide an excellent patient
experience. Previous experience working in a patient or customer facing role is essential. Please
see the job description and the person specification for further details
For informal enquiries please contact Natalie Owen, Directorate Support & Admin Manager for
Emergency Medicine (natalie.owen@cht.nhs.uk).
• Register patients coming into the A&E department, using the electronic computer system.
• Ensure that all relevant patient information is taken and recorded accurately.
• Maintain confidentiality, patient’s privacy and dignity and act in a courteous manner at all times.
• Escalate any concerns over patients to the relevant clinical staff.
• Book, reschedule and cancel, where necessary, clinic appointments
• Deal with telephone enquiries from GP's, patients, relatives, members of the public and other organisations/services.
• Deal with face to face enquiries from patients and clinical staff within the department
• To work with the multi-disciplinary team within the department and provide administrative support to people at all levels and contribute in a positive, proactive and professional manner.
This is not an exhaustive list of duties. The post holder is expected to undertake these and any other relevant duties when required.
Calderdale & Huddersfield NHS Foundation Trust (CHFT) is a dynamic and successful organisation with a strong organisational and personal development focus. With over 5,500 employees and a turnover of £310 million, the Trust provides a comprehensive range of secondary care services to the people of Calderdale and Huddersfield and has an exceptional reputation for service delivery. The Foundation Trust aims to design and implement services, policies and measures that meet the diverse needs of our service, population and workforce, ensuring that none are placed at a disadvantage over others
• Register patients coming into the A&E department, using the electronic computer system.
• Ensure that all relevant patient information is taken and recorded accurately.
• Maintain confidentiality, patient’s privacy and dignity and act in a courteous manner at all times.
• Escalate any concerns over patients to the relevant clinical staff.
• Book, reschedule and cancel, where necessary, clinic appointments
• Deal with telephone enquiries from GP's, patients, relatives, members of the public and other organisations/services.
• Deal with face to face enquiries from patients and clinical staff within the department
• To work with the multi-disciplinary team within the department and provide administrative support to people at all levels and contribute in a positive, proactive and professional manner.
This is not an exhaustive list of duties. The post holder is expected to undertake these and any other relevant duties when required.
This advert closes on Monday 16 Jun 2025
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