Assistant Admissions & Retail Manager
| Dyddiad hysbysebu: | 10 Mehefin 2025 |
|---|---|
| Cyflog: | £26,500 i £27,000 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 23 Mehefin 2025 |
| Lleoliad: | KT13 0QN |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Brooklands Museum Trust Ltd |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: |
Crynodeb
We are currently looking for a Full Time Assistant Admissions & Retail Manager to join our Front of House team here at Brooklands Museum.
You will assist the Admissions & Retail Manager in helping support the ongoing development of team members through managing, coaching and motivating the Admissions team to provide all visitors with an engaging welcome and a friendly goodbye, maximise income opportunities through eliciting voluntary donations, ensuring that upselling is delivered for Gift Aid on Entry Admission at all entry points, and maximising the sales of shop merchandise across the site, assisting visitors when necessary.
You’ll be responsible for the presentation of the visitor journey from the arrival experience at our visitor car park and our events entrances, through to our admissions and retail buildings and the surrounding outdoor areas. With a great eye for detail you’ll ensure that all areas are cleaned, uncluttered and well-presented prior to opening and displays are replenished throughout the day in a timely manner, maximising the display opportunities for the relevant visitor profile. You’ll ensure a tidy working environment is maintained throughout the day. You will assist with stock ordering, check deliveries are accurate, price stock and ensure shop displays are replenished. You’ll be involved in the manual handling of stock, including lifting heavy boxes as required from time to time for which training will be provided.
Working closely with staff from other departments you will ensure that you keep up to date with developments in the museum including changes on our offer, new events and activities. In the Admissions & Retail Managers absence, you will be responsible for making sure the team are always aware of what is happening at the museum and have a detailed knowledge of our events and retail products so they can confidently impart this with visitors.
Brooklands Museum, in Weybridge, Surrey is on the 32-acre site of the world’s first purpose-built motor racing circuit and the most productive aircraft factories in Europe in the twentieth century. The stories of motor sport and aviation at this site are bound together from the beginning and share key themes of innovation, entrepreneurship and outstanding human endeavour. We are an independent charity and we welcome over 180,000 visitors each year.
As we are a visitor attraction, our priority is delivering a memorable and inspiring experience for all visitors and ensuring we meet our commitment of ‘Brooklands at its best, every day’. So, no matter what role you join us in, you will have a very important part to play in this.
How to apply
Please apply via our recruitment website where you will find the full job description and further information about working at Brooklands Museum. You will be asked to submit your CV and a covering letter detailing how your experience could help us in this role and how you meet the requirements of our person specification.
The hiring manager will review all applications once the role has closed on the 23rd June 2025 and we will be in touch with shortlisted candidates regarding an interview shortly after this date week commencing the 30th June 2025.
We are looking for the successful candidate to join us Mid-August 2025. Please note this is a permanent full time position.
Please note: if we receive a high volume of quality applicants, we may close this vacancy earlier so please don't wait to apply!
Benefits
We offer a number of benefits to suit your lifestyle and include:
- Annual leave of 25 days in addition to Bank Holidays and Christmas Eve off
- Flexible Bank Holiday policy enabling you to take Bank Holidays at a time that suits you
- 4% employer contribution into your pension
- Free Onsite parking
- 20% discount in our onsite café and Museum shop
- Free access to all that Brooklands Museum has to offer
- Access to our Reward Website providing access to deals and discounts for hundreds of shops online and in store, helping you save money on everyday shopping
- Full access to our online wellbeing hub providing access to a 24/7 telephone support line, telephone counselling sessions and expert support
- Access to our team of fully trained Mental Health First Aiders
- Opportunities for continuous learning and professional development
Working at Brooklands Museum
Brooklands Museum is a fast paced, unique and fun place to work, you’ll need to be able to keep a number of plates spinning every day but that just what makes Brooklands Museum the special place it is. We are proud to have been a finalist for Surrey Employer of the Year in 2021, a finalist for Large Visitor Attraction of the Year in the Beautiful South Awards 2022 and winner of the Museum & Heritage Award for Learning Programme of the Year in 2023.
Brooklands Museum is for everyone. We are active in ensuring we are inclusive, so everyone can feel welcome and benefit from Brooklands Museum; including our visitors, members, volunteers, trustees, and staff, as well as our stakeholders and supporters. We have invested in our organisational culture over recent years and encourage everyone to be their true self at the Museum. The team have committed to ensuring we all feel involved, supported, and appreciated, by working as one team, communicating thoughtfully, being proactive and showing we care.
We recognise and embrace people that work in different ways, so if you need any adjustments to our recruitment process, please speak to our recruitment team who will be happy to support you.
You will assist the Admissions & Retail Manager in helping support the ongoing development of team members through managing, coaching and motivating the Admissions team to provide all visitors with an engaging welcome and a friendly goodbye, maximise income opportunities through eliciting voluntary donations, ensuring that upselling is delivered for Gift Aid on Entry Admission at all entry points, and maximising the sales of shop merchandise across the site, assisting visitors when necessary.
You’ll be responsible for the presentation of the visitor journey from the arrival experience at our visitor car park and our events entrances, through to our admissions and retail buildings and the surrounding outdoor areas. With a great eye for detail you’ll ensure that all areas are cleaned, uncluttered and well-presented prior to opening and displays are replenished throughout the day in a timely manner, maximising the display opportunities for the relevant visitor profile. You’ll ensure a tidy working environment is maintained throughout the day. You will assist with stock ordering, check deliveries are accurate, price stock and ensure shop displays are replenished. You’ll be involved in the manual handling of stock, including lifting heavy boxes as required from time to time for which training will be provided.
Working closely with staff from other departments you will ensure that you keep up to date with developments in the museum including changes on our offer, new events and activities. In the Admissions & Retail Managers absence, you will be responsible for making sure the team are always aware of what is happening at the museum and have a detailed knowledge of our events and retail products so they can confidently impart this with visitors.
Brooklands Museum, in Weybridge, Surrey is on the 32-acre site of the world’s first purpose-built motor racing circuit and the most productive aircraft factories in Europe in the twentieth century. The stories of motor sport and aviation at this site are bound together from the beginning and share key themes of innovation, entrepreneurship and outstanding human endeavour. We are an independent charity and we welcome over 180,000 visitors each year.
As we are a visitor attraction, our priority is delivering a memorable and inspiring experience for all visitors and ensuring we meet our commitment of ‘Brooklands at its best, every day’. So, no matter what role you join us in, you will have a very important part to play in this.
How to apply
Please apply via our recruitment website where you will find the full job description and further information about working at Brooklands Museum. You will be asked to submit your CV and a covering letter detailing how your experience could help us in this role and how you meet the requirements of our person specification.
The hiring manager will review all applications once the role has closed on the 23rd June 2025 and we will be in touch with shortlisted candidates regarding an interview shortly after this date week commencing the 30th June 2025.
We are looking for the successful candidate to join us Mid-August 2025. Please note this is a permanent full time position.
Please note: if we receive a high volume of quality applicants, we may close this vacancy earlier so please don't wait to apply!
Benefits
We offer a number of benefits to suit your lifestyle and include:
- Annual leave of 25 days in addition to Bank Holidays and Christmas Eve off
- Flexible Bank Holiday policy enabling you to take Bank Holidays at a time that suits you
- 4% employer contribution into your pension
- Free Onsite parking
- 20% discount in our onsite café and Museum shop
- Free access to all that Brooklands Museum has to offer
- Access to our Reward Website providing access to deals and discounts for hundreds of shops online and in store, helping you save money on everyday shopping
- Full access to our online wellbeing hub providing access to a 24/7 telephone support line, telephone counselling sessions and expert support
- Access to our team of fully trained Mental Health First Aiders
- Opportunities for continuous learning and professional development
Working at Brooklands Museum
Brooklands Museum is a fast paced, unique and fun place to work, you’ll need to be able to keep a number of plates spinning every day but that just what makes Brooklands Museum the special place it is. We are proud to have been a finalist for Surrey Employer of the Year in 2021, a finalist for Large Visitor Attraction of the Year in the Beautiful South Awards 2022 and winner of the Museum & Heritage Award for Learning Programme of the Year in 2023.
Brooklands Museum is for everyone. We are active in ensuring we are inclusive, so everyone can feel welcome and benefit from Brooklands Museum; including our visitors, members, volunteers, trustees, and staff, as well as our stakeholders and supporters. We have invested in our organisational culture over recent years and encourage everyone to be their true self at the Museum. The team have committed to ensuring we all feel involved, supported, and appreciated, by working as one team, communicating thoughtfully, being proactive and showing we care.
We recognise and embrace people that work in different ways, so if you need any adjustments to our recruitment process, please speak to our recruitment team who will be happy to support you.