Income Officer
| Dyddiad hysbysebu: | 10 Mehefin 2025 |
|---|---|
| Cyflog: | £34,871 bob blwyddyn, pro rata |
| Oriau: | Rhan Amser |
| Dyddiad cau: | 24 Mehefin 2025 |
| Lleoliad: | Weston-Super-Mare, North Somerset |
| Gweithio o bell: | Hybrid - gweithio o bell hyd at 1 diwrnod yr wythnos |
| Cwmni: | Alliance Homes Group |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: |
Crynodeb
An exciting opportunity to join and work within our Income Team.
Within this role you will engage with customers, colleagues, and partners to ensure all income owed to Alliance is collected efficiently and effectively.
You will work to help vulnerable families and other disadvantaged groups who live within your patch. This will involve investigating Housing Benefit and Universal Credit claims, escalating rent arrears cases, taking appropriate action in mitigating the effects of debt and the impact of welfare reform through early intervention.
The role cuts across and impacts the organisation in terms of maximising and collecting the Association’s rental and service charge income.
About you:
We are looking for someone who is customer focussed and can use good written and verbal communication skills to provide exceptional service and tailor our service to individual needs.
It is important you can handle challenging/difficult conversations and be able to make sound judgement calls on complex situations.
It would be an advantage if you have demonstrable experience in a similar role and knowledge of Income Management and in debt recovery and/or income maximisation.
The successful candidate will also be subject to a satisfactory Enhanced DBS check. Due to the nature of the role, a full driving licence with your access to your own car or alternative transport is required.
Our Housing Team are great example of a collaborative and proactive working culture, going the extra mile for our customers, and making our houses, their homes. They also take advantage of upskilling and development opportunities within their role.
Within this role you will engage with customers, colleagues, and partners to ensure all income owed to Alliance is collected efficiently and effectively.
You will work to help vulnerable families and other disadvantaged groups who live within your patch. This will involve investigating Housing Benefit and Universal Credit claims, escalating rent arrears cases, taking appropriate action in mitigating the effects of debt and the impact of welfare reform through early intervention.
The role cuts across and impacts the organisation in terms of maximising and collecting the Association’s rental and service charge income.
About you:
We are looking for someone who is customer focussed and can use good written and verbal communication skills to provide exceptional service and tailor our service to individual needs.
It is important you can handle challenging/difficult conversations and be able to make sound judgement calls on complex situations.
It would be an advantage if you have demonstrable experience in a similar role and knowledge of Income Management and in debt recovery and/or income maximisation.
The successful candidate will also be subject to a satisfactory Enhanced DBS check. Due to the nature of the role, a full driving licence with your access to your own car or alternative transport is required.
Our Housing Team are great example of a collaborative and proactive working culture, going the extra mile for our customers, and making our houses, their homes. They also take advantage of upskilling and development opportunities within their role.
Aelod balch o'r cynllun cyflogwyr Hyderus o ran Anabledd
Hyderus o ran Anabledd
Gwybodaeth am Hyderus o ran Anabledd
Yn gyffredinol, bydd cyflogwr Hyderus o ran Anabledd yn cynnig cyfweliad i unrhyw ymgeisydd sy'n datgan eu bod yn anabl ac yn bodloni'r meini prawf lleiaf ar gyfer y swydd fel y diffinnir gan y cyflogwr. Mae'n bwysig nodi, mewn rhai sefyllfaoedd recriwtio fel nifer fawr o ymgeiswyr, cyfnod tymhorol ac amseroedd prysur iawn, efallai y bydd y cyflogwr am gyfyngu ar y niferoedd cyffredinol o gyfweliadau a gynigir i bobl anabl a phobl nad ydynt yn anabl. Am fwy o fanylion ewch i Hyderus o ran Anabledd.