Customer Admin Adviser
| Posting date: | 10 June 2025 |
|---|---|
| Salary: | £13.26 per hour |
| Additional salary information: | per hour PAYE |
| Hours: | Full time |
| Closing date: | 09 July 2025 |
| Location: | Middlesbrough, North Yorkshire, TS1 2DA |
| Company: | Triumph Consultants Ltd |
| Job type: | Temporary |
| Job reference: | Middlesbrough 5270237 |
Summary
What's involved with this role:
Job Title: Customer Admin Adviser
Ref: Middlesbrough 5270237
Pay rate: £13.26 per hour PAYE
The role:
This role, based in the Council’s Customer Centre, involves handling and resolving customer enquiries about the Garden Waste Service via phone, in person, and online. It plays a vital part in upholding the Council’s Customer Charter by delivering excellent service to a diverse range of customers.
Key responsibilities:
Act as the Council’s ambassador and first contact, prioritising quick, effective customer query resolution.
Handle calls professionally and efficiently, logging contacts, raising service requests, and processing payments via the CRM
Greet customers at the Customer Centre and assist with online reporting, applications, and payments
Manage reception duties at central sites, responding promptly to enquiries.
Keep up-to-date with Council services to guide or direct customers accurately
Escalate issues to the Customer Centre Coordinator or relevant teams as needed
What the client is looking for:
NVQ2 in Customer Care or equivalent qualification is desirable
Proficient IT skills
Excellent customer service skills
Experience of working in a customer facing role
Experience of data entry into customer systems
Knowledge of local government and its services
How to Apply
Quote the Job Title and Reference Number in your application.
Submit your CV in Word format.
Applications are reviewed on a rolling basis—early submission is recommended.
If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for your interest in working with us.
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
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Job Ref: Middlesbrough 5270237
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.