Director of Global Project & Implementation Delivery
| Posting date: | 10 June 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 10 July 2025 |
| Location: | Hayes, London |
| Remote working: | Hybrid - work remotely up to 3 days per week |
| Company: | CHAMP Cargosystems UK Ltd |
| Job type: | Permanent |
| Job reference: |
Summary
Responsibilities
The position holder will be accountable for the accomplishment of following tasks & responsibilities that are performed by respective teams:
Project Delivery
Pre-sales & contracting:
• Support the pre-sales process through provision of delivery approaches and timelines for project implementation proposals. Support pre-sales presentations as needed.
• Create estimates to support financial cost projections for projects and present at commercial review boards as needed.
• Own the definition of scope, lifecycle, deliverables and other related subjects for contract statement of works and related contractual documentation.
Delivery:
• Regularly monitor project delivery progress and ensuring objectives and milestones are met
• Ensure our customers formally accept our deliveries and the completion of projects, where defined
• Represent CHAMP on project governance boards, providing oversight and positive direction
• Ensure customer satisfaction with our deliveries
• Cooperate with the other teams, as needed, to secure resourcing for projects
• Ensure PMO maintains internal SharePoint presence, Team Resourcing, Configuration of Project Management tools, Project Auditing, Management of the PMO’s Continuous Improvement process, Liaison with Finance representative for Project Invoicing and Payments, ad hoc requests for information from other CHAMP teams and Senior Management.
CHAMP Academy
• Manage a team of eLearning experts who develop and maintain Academy training materials and the associated offered services for all of CHAMP services including developing training courses & material for CHAMP’s internal use (i.e. CHAMP University - HR). This includes managing 3rd party suppliers both internal and external.
• Given the team is managing 3rd party eLearning software providers, ensuring that the delivery of the courses can adapt to CHAMP’s customer requirements (e.g. delivery via web-based training courses or integration of course material with Customers’ LMS) at the most cost-effective price.
Implementation Consulting
• Manage a team of experts that deliver customer training and implementation consultancy at the highest quality. This includes:
o working with Product Management to ensure that the product evolution meets the customers’ needs. Test and accept product modifications against customer specifications.
o Ensuring the team is able to assist in sales activities by providing product demonstrations whilst participating in the exercise of customer audits / health checks.
• Ensuring that the team is collaborating with the CHAMP Academy team to further improve our training services offering to CHAMP’s customers and prospects.
General & People Management:
• As a line manager, provide leadership and direction to the teams ensuring successful deliveries and implementations to our customers. The teams are composed of the Project Delivery team, CHAMP Academy team, PMO team, Senior Project Managers and Implementation Consultancy team.
• Grow and nurture a high-performing, high-quality delivery culture within the team
• Set, agree and manage financial and manpower budgets
• Collaborate with and support other CHAMP divisions and stakeholders
• Continually evaluate knowledge and understanding of project delivery processes and practices, and develop and execute plans for improvement
• Represent CHAMP on project governance boards, providing oversight and positive direction
Knowledge, competencies & skills
You will have:
• 3+ years of leading a software delivery or systems implementation unit, group or division
• 5+ years of managing large (> EUR 5m) software delivery or systems implementation projects
• 5+ years of people management and development
• A university degree (or equivalent)
• Formal project management training and certification (PMP certified recommended)
• Excellent written business English and oral communications skills
• Ability to travel worldwide as needed
You will exhibit:
• A strong leadership presence with a positive and proactive leadership style
• An ability to interact collaboratively with management, colleagues, staff and other stakeholders to achieve the organisation’s goals and targets
• Customer orientation with a strong focus on empathy and customer satisfaction
• An ability to successfully negotiate to achieve mutually beneficial outcomes
• Good multi-cultural awareness
You can show:
• Good experience in leading and motivating large multi-disciplinary, multi-located and multi-cultural teams within a business unit
• Good experience in successful project delivery, on-time, on-quality and within-budget to a recognised structured project methodology
• Good experience in operating internationally and delivering to a large, diverse customer base