Customer Service Representative
| Posting date: | 09 June 2025 |
|---|---|
| Salary: | £25,688.00 per year |
| Additional salary information: | Bonus, Pension Contribution |
| Hours: | Full time |
| Closing date: | 09 July 2025 |
| Location: | WR9 9AH - Droitwich, Worcestershire |
| Remote working: | On-site only |
| Company: | Utsumi UK Ltd |
| Job type: | Permanent |
| Job reference: | Customer Service Representative FT |
Summary
Customer Service Advisor - £25,688 + Excellent Benefits
Taps UK - Droitwich, Worcestershire
Taps UK is a successful online retailer of kitchen and bathroom products, and we are looking for a dedicated Customer Service Advisor to join our team. If you are a team player who is confident, polite, and professional, we want to hear from you.
While previous experience is helpful, it is not essential. We offer full training on our products and operating systems, making this an ideal role for someone looking to enter the industry.
Your Duties:
Handling multi-channel customer enquiries (email, live chat, phone, collections)
Resolving customer problems and processing returns/exchanges.
Liaising with suppliers on stock availability and delivery lead times.
General office administration and systems processing.
Your Entitlements:
Salary: £12.35 per hour (£25,688.00 per annum).
Holiday: 20 Days + Bank Holidays.
Financial Perks: Christmas bonus and a contributed pension scheme.
Discounts: Significant staff discounts on company products (kitchens, bathrooms) and a wide array of other goods (IT equipment, motorsport clothing).
Amazing On-Site Facilities: Fully fitted staff room with kitchen appliances, coffee machine, 50” TV, and pool table.
Complimentary soft drinks and bottled water.
On-site, fully equipped gym including Peloton bike & treadmill, cross-trainer, and free weights.
Modern shower and changing facilities.
Outdoor seating area.
Hours of Work:
40 hours per week, 9:00 am to 6:00 pm, Monday to Friday.
Location:
We are based on the Berry Hill Industrial Estate, a 15-minute walk from Droitwich Train Station and local bus stops.
To Apply:
Please forward your CV to Anna at anna@utsumi.co.uk to be considered for this opportunity.
Taps UK - Droitwich, Worcestershire
Taps UK is a successful online retailer of kitchen and bathroom products, and we are looking for a dedicated Customer Service Advisor to join our team. If you are a team player who is confident, polite, and professional, we want to hear from you.
While previous experience is helpful, it is not essential. We offer full training on our products and operating systems, making this an ideal role for someone looking to enter the industry.
Your Duties:
Handling multi-channel customer enquiries (email, live chat, phone, collections)
Resolving customer problems and processing returns/exchanges.
Liaising with suppliers on stock availability and delivery lead times.
General office administration and systems processing.
Your Entitlements:
Salary: £12.35 per hour (£25,688.00 per annum).
Holiday: 20 Days + Bank Holidays.
Financial Perks: Christmas bonus and a contributed pension scheme.
Discounts: Significant staff discounts on company products (kitchens, bathrooms) and a wide array of other goods (IT equipment, motorsport clothing).
Amazing On-Site Facilities: Fully fitted staff room with kitchen appliances, coffee machine, 50” TV, and pool table.
Complimentary soft drinks and bottled water.
On-site, fully equipped gym including Peloton bike & treadmill, cross-trainer, and free weights.
Modern shower and changing facilities.
Outdoor seating area.
Hours of Work:
40 hours per week, 9:00 am to 6:00 pm, Monday to Friday.
Location:
We are based on the Berry Hill Industrial Estate, a 15-minute walk from Droitwich Train Station and local bus stops.
To Apply:
Please forward your CV to Anna at anna@utsumi.co.uk to be considered for this opportunity.