Energy Adviser
| Dyddiad hysbysebu: | 07 Mehefin 2025 |
|---|---|
| Cyflog: | £22,983 i £24,829 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 20 Mehefin 2025 |
| Lleoliad: | Manchester, Greater Manchester |
| Gweithio o bell: | Hybrid - gweithio o bell hyd at 5 ddiwrnod yr wythnos |
| Cwmni: | Citizens Advice SORT Ltd |
| Math o swydd: | Dros dro |
| Cyfeirnod swydd: |
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Function: Business Delivery
Location: Hybrid, this position will be split between outreach and home-based, although occasional office attendance will be required.
Salary: £22,983- 24,829 (depending on experience)
Status: Part Time or Full Time considered
Hours: 35 hours (FTE)
Interview date: TBC
We’re an ambitious charity determined to deliver quality services to our communities. Each year we improve the lives of tens of thousands of local people from across Stockport, Oldham, Rochdale and Trafford by sharing information and offering advice, support and guidance.
We are now looking for an Energy Advisor to join our existing team.
The successful applicant will be an efficient and flexible team member who has:
- Experience or knowledge of energy efficiency and fuel poverty programmes
- Experience delivering energy advice or advice work in general
- Demonstrable experience of writing and maintaining case records that confirm to a quality standard
- The ability to research, analyse and interpret complex information and produce and present clear verbal and written reports
- Excellent communication & teamwork skills
A City and Guilds Level 2 or 3 qualification in Energy Advice would be advantageous to your application.
We value diversity, promote equality and challenge discrimination. We encourage and welcome applications from people of all backgrounds. We particularly welcome applications from people with disabilities and people from Black, Asian and Minority Ethnic groups, as they are currently under-represented in our workforce.
Please find the job pack here for further information.
Closing date: Midnight Friday 20th June 2025
Essential criteria
- Some experience of working in a client facing environment
- Some experience of giving energy, benefit or debt advice and able to comfortably provide advice using different channels such as face to face, over the phone and via email
- Some understanding of funder requirements and working to targets
- Ability to prioritise own workload and that of the team
- Excellent written and communication skills
- Basic IT skill
- Experience of working in a client facing environment
- Commitment to safeguarding principles and practices ensuring the safety and wellbeing of all children, young people and vulnerable adults who engage with the service.
- Commitment and a desire to work in a culture that enables collaboration, where a supportive environment for colleagues is provided and where open and honest communication is championed. You live and breathe our organisational values.
Advice Delivery
- Delivering energy advice to those at risk of, or in fuel poverty
- Undertaking assessments and offering practical energy saving tips and measures to clients
- Assessing clients and maximising income through benefit calculations as well as through energy schemes and grants
- Advocate and liaise with energy and water suppliers on behalf of clients
- Completing grant applications to trust funds to assist clients in paying for energy arrears
- Record and maintain case records that conform to set quality standards
- Deliver general promotion of the project including attending meetings, community events or workshops
- Deliver light touch energy efficiency training to partner organisations
- Actively promote the positive image of Citizens Advice SORT Group
Performance targets and quality standards
- Keep up to date with changes to the energy industry and support the Manager to ensure all reporting requirements requested by funders or related external partners are met
- Work to agreed goals and targets and actively manage ongoing client caseload
- Assist in the monitoring and collation of research & campaign issues and client success stories
- Encourage good teamwork and lines of communication between all members of staff/volunteers
Location: Hybrid, this position will be split between outreach and home-based, although occasional office attendance will be required.
Salary: £22,983- 24,829 (depending on experience)
Status: Part Time or Full Time considered
Hours: 35 hours (FTE)
Interview date: TBC
We’re an ambitious charity determined to deliver quality services to our communities. Each year we improve the lives of tens of thousands of local people from across Stockport, Oldham, Rochdale and Trafford by sharing information and offering advice, support and guidance.
We are now looking for an Energy Advisor to join our existing team.
The successful applicant will be an efficient and flexible team member who has:
- Experience or knowledge of energy efficiency and fuel poverty programmes
- Experience delivering energy advice or advice work in general
- Demonstrable experience of writing and maintaining case records that confirm to a quality standard
- The ability to research, analyse and interpret complex information and produce and present clear verbal and written reports
- Excellent communication & teamwork skills
A City and Guilds Level 2 or 3 qualification in Energy Advice would be advantageous to your application.
We value diversity, promote equality and challenge discrimination. We encourage and welcome applications from people of all backgrounds. We particularly welcome applications from people with disabilities and people from Black, Asian and Minority Ethnic groups, as they are currently under-represented in our workforce.
Please find the job pack here for further information.
Closing date: Midnight Friday 20th June 2025
Essential criteria
- Some experience of working in a client facing environment
- Some experience of giving energy, benefit or debt advice and able to comfortably provide advice using different channels such as face to face, over the phone and via email
- Some understanding of funder requirements and working to targets
- Ability to prioritise own workload and that of the team
- Excellent written and communication skills
- Basic IT skill
- Experience of working in a client facing environment
- Commitment to safeguarding principles and practices ensuring the safety and wellbeing of all children, young people and vulnerable adults who engage with the service.
- Commitment and a desire to work in a culture that enables collaboration, where a supportive environment for colleagues is provided and where open and honest communication is championed. You live and breathe our organisational values.
Advice Delivery
- Delivering energy advice to those at risk of, or in fuel poverty
- Undertaking assessments and offering practical energy saving tips and measures to clients
- Assessing clients and maximising income through benefit calculations as well as through energy schemes and grants
- Advocate and liaise with energy and water suppliers on behalf of clients
- Completing grant applications to trust funds to assist clients in paying for energy arrears
- Record and maintain case records that conform to set quality standards
- Deliver general promotion of the project including attending meetings, community events or workshops
- Deliver light touch energy efficiency training to partner organisations
- Actively promote the positive image of Citizens Advice SORT Group
Performance targets and quality standards
- Keep up to date with changes to the energy industry and support the Manager to ensure all reporting requirements requested by funders or related external partners are met
- Work to agreed goals and targets and actively manage ongoing client caseload
- Assist in the monitoring and collation of research & campaign issues and client success stories
- Encourage good teamwork and lines of communication between all members of staff/volunteers
Aelod balch o'r cynllun cyflogwyr Hyderus o ran Anabledd
Hyderus o ran Anabledd
Gwybodaeth am Hyderus o ran Anabledd
Yn gyffredinol, bydd cyflogwr Hyderus o ran Anabledd yn cynnig cyfweliad i unrhyw ymgeisydd sy'n datgan eu bod yn anabl ac yn bodloni'r meini prawf lleiaf ar gyfer y swydd fel y diffinnir gan y cyflogwr. Mae'n bwysig nodi, mewn rhai sefyllfaoedd recriwtio fel nifer fawr o ymgeiswyr, cyfnod tymhorol ac amseroedd prysur iawn, efallai y bydd y cyflogwr am gyfyngu ar y niferoedd cyffredinol o gyfweliadau a gynigir i bobl anabl a phobl nad ydynt yn anabl. Am fwy o fanylion ewch i Hyderus o ran Anabledd.