Switchboard Operator
| Dyddiad hysbysebu: | 06 Mehefin 2025 |
|---|---|
| Cyflog: | £24,625.00 i £25,674.00 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £24625.00 - £25674.00 a year |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 13 Mehefin 2025 |
| Lleoliad: | Wolverhampton, WV10 0QP |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | C9225-25-0241 |
Crynodeb
To operate VDU consoles, incorporating an extensive internal and external directory, in order to manage calls. Ability to communicate with customers, visitors, colleagues and management effectively. Operators will be receiving sensitive and complex information which must be dealt with in an appropriate and sensitive manner. To receive and process requests for transport out of normal office hours. To initiate pager numbers via the bleeps system when requested, for external and internal calls. In an emergency situation the Page Gate system is used To attend staff meetings and other information sharing events as required by departmental managers To make checks on lone workers across the Trust when requested and if necessary, action as required To lone work at times to meet the needs of the service To provide appropriate medical and non-medical staff with a replacement bleep in the absence of the line manager. To monitor security radio in the event of switchboard assistance. To also use the radio in the event of an emergency. To provide appropriate medical staff with mobile phones, complete the relevant paperwork and email the relevant department if the mobiles are not returned within 24 hours. Analysis and Judgement To understand the facts and the situation of callers in order to make a judgment of where to signpost callers to right department. Responsible for reporting system/equipment failures within the department to the relevant department Tact, diplomacy and empathy are required when dealing with callers and emergencies, knowledge of available options and an ability to analyse and deal with the situation appropriately. Planning and Organising From information received, prepare and update daily on call sheets and implement to provide varied support to on-call personnel ensuring that the appropriate members of staff are called for out of hours duties. Departments are to be updated of any changes. In a major incident situation, the Switchboard Operator is expected to carry out the appropriate actions detailed in the Major Incident Plan and on their action cards, to include relaying messages and paging different disciplines by being a central point of contact. To maintain written records of action in the event of an Emergency or Major Emergency and to update contact records for those individually concerned in the Incident. The workload can be unpredictable at times, the Switchboard Operator is required to remain calm and focused interpreting the on-call rotas and paging. To work as part of a team who deliver an essential 24/7 service and covering each other shifts is essential. In addition to working irregular shift patterns staff will be required to cover Bank Holiday duties on a rostered basis. Also, staff are required to work overtime, at the Managers discretion, subject to the needs of the service, with reasonable notice given whenever possible. Night staff to cover breaks, when required, by means of taking calls for Bed Bureau ie Palliative care/end of life and district nurses. To take details from the caller and pass onto relevant service within this hour. To work from home, when required, in line with the needs of the service.