Receptionist

Dyddiad hysbysebu:	06 Mehefin 2025
Cyflog:	Heb ei nodi
Gwybodaeth ychwanegol am y cyflog:	Negotiable
Oriau:	Llawn Amser
Dyddiad cau:	30 Mehefin 2025
Lleoliad:	Walsall, WS2 0BA
Cwmni:	NHS Jobs
Math o swydd:	Cytundeb
Cyfeirnod swydd:	A2816-25-0002

Crynodeb

Main Purpose First point of contact for the practice either face to face or on the telephone To provide a comprehensive and effective reception and administrative service to the practice and contribute to it running efficiently. Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies Provide additional cover when required by the practice Main Reception and Administration Duties Front of house reception duties Data input Call and recall of patients Opening up/locking-up of practice premises and maintaining security in accordance with practice protocols Maintaining and monitoring the practice appointments system Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional Processing and distributing incoming (and outgoing) mail including postal and electronic mail Taking messages and passing on information Filing and retrieving paperwork Processing prescriptions, acute, repeat, private in accordance with practice guidelines Medical Record Administration; processing and recording information in accordance with practice procedures Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers Signposting patients to the appropriate service Providing clerical assistance to practice and associated staff as required, including referral processing, administration, filing, photocopying and scanning Workflow Administration including tasks, document management, GP2GP, medicines management, referral management, Test requests and SCR Maintain stock levels, usage and re-order stationery, cleaning materials, clinical equipment, refreshments and sundry items Liaise with the Practice Manager for order or purchase requirements Extracting notes for all surgeries whether for open surgery or appointments Answering the telephone and conveying messages Accepting requests for repeat prescriptions, checking the fax and prescription box for repeat prescription requests Sorting the mail Photocopying insurance medicals and reports and maintaining record book and files thereof Maintaining a log of telephone messages Filing results and any other relevant documents in patients' notes and refiling notes after use Maintenance of patients' notes including starting a new wallet when required and dividing the contents in a logical manner Charging patients the appropriate amount for private work, providing a receipt to the patient and recording the charge in the Petty Cash book Helping with the sorting of filing in new medical records in order that they are in the form used in the Surgery Maintaining a record of daily lab tests, both outgoing and incoming, in a manner suited to the needs of the Practice NHS Mail Task List Clearing and re-stock consulting rooms as required Dealing with clinical waste Main Administration Tasks Clinical Coding Summarising medical records QOF/CQC/LCS Administration General Administration Assist with GDPR Requests Assist with the referral process Assist with private letters and insurance reports The above lists are not exhaustive and other tasks and duties will be required as determined by the GP Partners and Practice Manager Confidentiality In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data in accordance with Caldicott Guidelines, the Data Protection Act 1998 and GDPR requirements including outside the work environment. A breach of confidentiality may result in dismissal and/or prosecution. Health & Safety The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include: Using personal security systems within the workplace according to practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Maintaining infection control standards including cleaning workstations Reporting potential risks identified. Equality and Diversity The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Personal/Professional Development The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work. Quality The post-holder will strive to maintain quality within the practice, and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources. Communication The post-holder should recognise the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognise peoples needs for alternative methods of communication and respond accordingly. Contribution to the Implementation of Services: The post-holder will: Apply practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriate.