Debt Recovery Officer
| Dyddiad hysbysebu: | 06 Mehefin 2025 |
|---|---|
| Cyflog: | £19.46 yr awr |
| Gwybodaeth ychwanegol am y cyflog: | per hour PAYE |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 05 Gorffennaf 2025 |
| Lleoliad: | Wembley, London, HA9 0FJ |
| Cwmni: | Triumph Consultants Ltd |
| Math o swydd: | Dros dro |
| Cyfeirnod swydd: | Brent 5269941 |
Crynodeb
What's involved with this role:
Job Title: Debt Recovery Officer
Ref: Brent 5269941
Pay rate: £19.46 per hour PAYE
A Basic DBS will be required for this role.
This role is subject to hybrid working arrangements, you will be required to work from the office one day per week.
The role:
We are seeking an experienced and competent Debt Recovery Officer to drive the recovery and enforcement of vital council debts, including Council Tax, Parking and Road Traffic, Housing Benefit Overpayments, Adult Social Care, Sundry Debt and any debt recovery portfolio managed within the Council.
Experience of working with one or more of the following Revenues systems: Abacus - Adult Social Care or NEC (Northgate) Revenues – Council Tax Recovery is essential for this role.
Key responsibilities:
Efficiently and objectively recover all debts, prioritising the Council’s financial interests across all revenue and debt streams
Ensure all debt collection complies with current legislation, case law, and local policies
Provide advice and support for enquiries related to debt collection, service requests, complaints, subject access requests, freedom of information, and other complex casework as required
What the client is looking for:
Excellent verbal and written communication skills
Strong numerical, analytical, problem-solving, and decision-making abilities
Knowledge of customer service in diverse environments and debt recovery via county/magistrates’ courts
Experience in customer advice, enquiries, complaints, negotiation, and influencing in challenging settings
Background in revenues, debt enforcement, and adapting recovery processes to service needs
Skilled in recovery business support, handling challenging customers, and managing conflicting priorities under pressure
Proficient with various IT systems and applications and experience of Abacus - Adult Social Care or NEC (Northgate) Revenues – Council Tax Recovery
Committed to Equal Opportunities and Customer Care policies
Able to understand diverse customer needs and deliver optimal outcomes
Capable of remaining customer-focused while managing distressed or irate customers and resolving complex issues
Able to interpret legislation and procedures and communicate clearly to customers
Ability to work both independently and collaboratively within a team to achieve shared recovery goals
How to Apply
Quote the Job Title and Reference Number in your application.
Submit your CV in Word format.
Applications are reviewed on a rolling basis—early submission is recommended.
If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for your interest in working with us.
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
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Job Ref: Brent 5269941
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.