ICT ASSISTANT - END USER SERVICES
| Dyddiad hysbysebu: | 05 Mehefin 2025 |
|---|---|
| Cyflog: | £24,027 i £24,790 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 22 Mehefin 2025 |
| Lleoliad: | HU1 1EP |
| Cwmni: | Hull City Council |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 32819 |
Crynodeb
An opportunity has become available within a busy and dynamic team in End User Services as an ICT Assistant – End User Services (Grade 3)
The post holder will assist in providing 2nd and 3rd line support for all ICT hardware (including peripherals), Operating systems (Windows 10, 11 and Android) and third -party applications. This role is in a sub team of 11 ICT officers but within a wider team of 23 ICT officers and the opportunity to progress through to higher grades within the team when those opportunities arise.
The key areas are to undertake reception duties around issuing of hardware devices and equipment to customers and collecting devices dropped off by customers for repair and return. Support for ICT Assistants and ICT Officers in delivery of asset and storeroom duties and processes, build of end user devices mainly desktops, laptops and tablets including device repair and maintenance, as well as remote and onsite support for hardware and software problems.
You would be allocated to one of the teams within the End User Services which rotate through key activities every two weeks, but would be expected to be flexible to interchange into the other teams to assist during certain periods to cover leave and sickness etc.
For an informal discussion about the role please contact Cliff Richards, Principal ICT Officer on 01482 614 246 or email Cliff.Richards@hullcc.gov.uk
Please ensure that your application demonstrates how you meet the essential criteria against the person specification as listed in the job description.
Benefits of working for Hull City Council – Working for Hull City Council
Why Hull is a great place to live and work – Working for hull city council
How to apply for our jobs - Working for hull city council
The post holder will assist in providing 2nd and 3rd line support for all ICT hardware (including peripherals), Operating systems (Windows 10, 11 and Android) and third -party applications. This role is in a sub team of 11 ICT officers but within a wider team of 23 ICT officers and the opportunity to progress through to higher grades within the team when those opportunities arise.
The key areas are to undertake reception duties around issuing of hardware devices and equipment to customers and collecting devices dropped off by customers for repair and return. Support for ICT Assistants and ICT Officers in delivery of asset and storeroom duties and processes, build of end user devices mainly desktops, laptops and tablets including device repair and maintenance, as well as remote and onsite support for hardware and software problems.
You would be allocated to one of the teams within the End User Services which rotate through key activities every two weeks, but would be expected to be flexible to interchange into the other teams to assist during certain periods to cover leave and sickness etc.
For an informal discussion about the role please contact Cliff Richards, Principal ICT Officer on 01482 614 246 or email Cliff.Richards@hullcc.gov.uk
Please ensure that your application demonstrates how you meet the essential criteria against the person specification as listed in the job description.
Benefits of working for Hull City Council – Working for Hull City Council
Why Hull is a great place to live and work – Working for hull city council
How to apply for our jobs - Working for hull city council
Aelod balch o'r cynllun cyflogwyr Hyderus o ran Anabledd
Hyderus o ran Anabledd
Gwybodaeth am Hyderus o ran Anabledd
Yn gyffredinol, bydd cyflogwr Hyderus o ran Anabledd yn cynnig cyfweliad i unrhyw ymgeisydd sy'n datgan eu bod yn anabl ac yn bodloni'r meini prawf lleiaf ar gyfer y swydd fel y diffinnir gan y cyflogwr. Mae'n bwysig nodi, mewn rhai sefyllfaoedd recriwtio fel nifer fawr o ymgeiswyr, cyfnod tymhorol ac amseroedd prysur iawn, efallai y bydd y cyflogwr am gyfyngu ar y niferoedd cyffredinol o gyfweliadau a gynigir i bobl anabl a phobl nad ydynt yn anabl. Am fwy o fanylion ewch i Hyderus o ran Anabledd.