Operational Services Supervisor
| Dyddiad hysbysebu: | 05 Mehefin 2025 |
|---|---|
| Cyflog: | £16.00 i £16.98 yr awr |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 05 Gorffennaf 2025 |
| Lleoliad: | Wyre Forest, Rock |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | SOHLREMIT LIMITED |
| Math o swydd: | Dros dro |
| Cyfeirnod swydd: | SOHLREC175 |
Crynodeb
The Operational Services Supervisor is responsible for the effective day-to-day supervision of frontline operational teams delivering high-quality services across [grounds maintenance, refuse & recycling, street cleansing, parks, facilities management, etc.]. The post holder ensures staff are well-coordinated, motivated, compliant with health and safety standards, and delivering services to agreed performance and customer satisfaction levels.
Key Responsibilities:
Service Delivery & Team Supervision:
• Supervise a team of operatives ensuring the delivery of timely, efficient, and high-quality operational services.
• Organise staff schedules, shift patterns, and task allocations to meet service demands.
• Conduct daily briefings and tool-box talks to ensure understanding of work priorities and safety practices.
• Monitor attendance, performance, and conduct; escalate HR issues as required.
• Maintain operational logs, service records, and work instructions.
Health, Safety & Compliance:
• Ensure all activities are carried out in compliance with Health & Safety regulations and internal policies.
• Conduct risk assessments, safety inspections, and accident/incident reporting.
• Promote a strong safety-first culture through regular training and on-site monitoring.
• Ensure vehicles, plant, PPE, and equipment are safe, clean, and properly maintained.
Customer Service & Stakeholder Liaison:
• Act as a first point of contact for resolving public complaints or queries relating to service delivery.
• Liaise with internal departments, contractors, and partner organisations where needed.
• Monitor service levels and escalate performance concerns to the Operational Manager.
Operational Planning & Improvement:
• Support the development and implementation of service improvement plans and projects.
• Contribute ideas for process efficiencies and innovation within the team.
• Prepare reports and data for performance reviews and audits.
Essential Criteria:
• Experience:
o Previous supervisory experience in operational services, facilities, waste management, grounds maintenance, or similar.
o Experience in leading a team in a unionised or public service environment preferred.
o Hands-on experience with rotas, vehicle/equipment oversight, and performance monitoring.
• Skills & Knowledge:
o Sound knowledge of health and safety legislation, including manual handling and COSHH.
o Effective team leadership and people management skills.
o Basic IT literacy for reporting, rostering, and email communications.
o Ability to communicate clearly with both operational staff and senior management.
• Qualifications:
o Full UK driving licence (required).
o IOSH Working Safely or equivalent health and safety qualification desirable.
o NVQ/SVQ Level 2 or 3 in Operational Supervision, Facilities, or relevant subject is a plus.
Additional Information:
• This role may require early starts, weekend working, or on-call availability depending on the service area.
• Uniform and PPE will be provided.
• A DBS check may be required depending on service environment.
Key Responsibilities:
Service Delivery & Team Supervision:
• Supervise a team of operatives ensuring the delivery of timely, efficient, and high-quality operational services.
• Organise staff schedules, shift patterns, and task allocations to meet service demands.
• Conduct daily briefings and tool-box talks to ensure understanding of work priorities and safety practices.
• Monitor attendance, performance, and conduct; escalate HR issues as required.
• Maintain operational logs, service records, and work instructions.
Health, Safety & Compliance:
• Ensure all activities are carried out in compliance with Health & Safety regulations and internal policies.
• Conduct risk assessments, safety inspections, and accident/incident reporting.
• Promote a strong safety-first culture through regular training and on-site monitoring.
• Ensure vehicles, plant, PPE, and equipment are safe, clean, and properly maintained.
Customer Service & Stakeholder Liaison:
• Act as a first point of contact for resolving public complaints or queries relating to service delivery.
• Liaise with internal departments, contractors, and partner organisations where needed.
• Monitor service levels and escalate performance concerns to the Operational Manager.
Operational Planning & Improvement:
• Support the development and implementation of service improvement plans and projects.
• Contribute ideas for process efficiencies and innovation within the team.
• Prepare reports and data for performance reviews and audits.
Essential Criteria:
• Experience:
o Previous supervisory experience in operational services, facilities, waste management, grounds maintenance, or similar.
o Experience in leading a team in a unionised or public service environment preferred.
o Hands-on experience with rotas, vehicle/equipment oversight, and performance monitoring.
• Skills & Knowledge:
o Sound knowledge of health and safety legislation, including manual handling and COSHH.
o Effective team leadership and people management skills.
o Basic IT literacy for reporting, rostering, and email communications.
o Ability to communicate clearly with both operational staff and senior management.
• Qualifications:
o Full UK driving licence (required).
o IOSH Working Safely or equivalent health and safety qualification desirable.
o NVQ/SVQ Level 2 or 3 in Operational Supervision, Facilities, or relevant subject is a plus.
Additional Information:
• This role may require early starts, weekend working, or on-call availability depending on the service area.
• Uniform and PPE will be provided.
• A DBS check may be required depending on service environment.