Energy Adviser
| Posting date: | 05 June 2025 |
|---|---|
| Salary: | £26,952 per year |
| Hours: | Full time |
| Closing date: | 03 July 2025 |
| Location: | Liverpool |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | Citizens Advice Liverpool |
| Job type: | Permanent |
| Job reference: |
Summary
This role is part of a brand-new service which is being delivered across Liverpool and will provide dedicated energy and welfare support to individuals who are vulnerable and in or at risk of fuel poverty.
As Energy Adviser, you will provide a multi-channel advice service, including home visits, to fuel poor and vulnerable consumers who are struggling to pay their bills or require better deals on energy. That advice will include:
guidance on the most appropriate payment methods.
information on how to access help from energy suppliers.
energy efficiency measures and ways to save on bills.
information about Smart Meters.
maximising benefit and other income.
You will also need to have passed the City and Guilds NEA Level Energy Awareness exam within 2 months of starting the role.
You will have excellent communication skills, be confident, motivated and willing to try new things. We’re not looking for the finished article, if you have the right attitude then we can help to develop your skills.
As Energy Adviser, you will provide a multi-channel advice service, including home visits, to fuel poor and vulnerable consumers who are struggling to pay their bills or require better deals on energy. That advice will include:
guidance on the most appropriate payment methods.
information on how to access help from energy suppliers.
energy efficiency measures and ways to save on bills.
information about Smart Meters.
maximising benefit and other income.
You will also need to have passed the City and Guilds NEA Level Energy Awareness exam within 2 months of starting the role.
You will have excellent communication skills, be confident, motivated and willing to try new things. We’re not looking for the finished article, if you have the right attitude then we can help to develop your skills.