Customer Experience Coordinator
| Posting date: | 05 June 2025 |
|---|---|
| Salary: | £36,000 per year |
| Additional salary information: | 5% annual bonus |
| Hours: | Full time |
| Closing date: | 19 June 2025 |
| Location: | North West London, London, HA1 1AA |
| Company: | Fawkes & Reece |
| Job type: | Permanent |
| Job reference: | MDAV-4656572-435221_1749111622 |
Summary
Join a world-class property developer in North West London as a Customer Experience Coordinator. If you have experience in customer service, particularly with high-net-worth individuals and have skill within the luxury real estate or hospitality sectors, this is the perfect opportunity for you. While this is an administrative role, it offers excellent career growth and site visit opportunities.
Key Responsibilities:- Manage customer experience post purchase.
- Coordinate customer service.
- Resolve customer inquiries.
- Maintain accurate records of all customer feedback, concerns, and service requests.
- Provide administrative support to the customer experience team.
- Conduct site visits to monitor progress.
- Collaborate with internal teams to address customer needs.
- Customer service experience, ideally working with high-net-worth individuals or in luxury hospitality, sales, or property development.
- Strong communication, interpersonal, and organisational skills.
- Detail-oriented with the ability to manage multiple tasks simultaneously.
- Professional, discreet, and able to handle confidential client information.
- Enthusiastic and eager to develop a career within the luxury real estate sector.
- Experience in administration or customer service coordination preferred.
- Competitive salary of £36,000 per annum, plus a 5% annual bonus.
- Career progression opportunities.
- Site visit exposure to high-end developments.
- Comprehensive training and development opportunities.
If this does sound of interest to yourself and you are keen to pursue a career as a Customer Experience coordinator, please apply below or call Max Davies on 07545 438316.