IT Service Desk Analyst
| Dyddiad hysbysebu: | 04 Mehefin 2025 |
|---|---|
| Cyflog: | £26,137.50 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £26,137.50 |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 02 Gorffennaf 2025 |
| Lleoliad: | Nottinghamshire, NG7 1TN |
| Cwmni: | Buzz Group |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | ORG4247-NB1325366NotISDA |
Crynodeb
Service Desk Analyst
Location: Hybrid
Salary: £26,137.50 per annum
Full-Time
Ready to bring your tech skills to the heart of Buzz Bingo ?
We’re on the lookout for a proactive, people-focused Service Desk Analyst to join our IT team. If you’ve got a passion for problem-solving, a flair for customer service, and a can-do attitude, we want to hear from you!
Why Buzz Bingo? Because We Look After Our People
We don’t just offer a job, we offer a career in a business that’s always moving forward.
Here’s what you’ll enjoy:
Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
Thrive App – for your mental wellbeing approved by the NHS
Buzz Brights Apprenticeships
Buzz Brilliance Awards – Employee Recognition Scheme
Buzz Learning, our digital learning platform with access to 100s of online courses
Access to Trained Mental Health Advocates for advice on your mental wellbeing
5 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues)
Buy Holidays Salary Sacrifice Scheme – opportunity to buy an extra week’s holiday (if eligible)
Staff discount 50% off bingo tickets, food & soft drinks
Refer a Friend Scheme
Life Assurance
Pension Scheme
What You’ll Be Doing
As the first point of contact for IT support across our clubs, digital teams, and support centre, you’ll play a key role in keeping our business running smoothly. You’ll be resolving issues, supporting users, and helping us deliver a seamless experience for our colleagues and customers.
Your day-to-day will include:
Providing 1st Line IT support via phone, email, and in person
Logging and managing incidents using our ITSM tool (ServiceNow)
Troubleshooting and resolving issues—or escalating when needed
Collaborating with internal teams to meet IT needs
Maintaining accurate records and delivering excellent service
Where You Fit In
You’ll be part of a friendly, supportive team of Service Desk Analysts who are always ready to help each other out. We’ll give you the tools and training to grow your skills and make a real impact.
What We’re Looking For
We’re after someone who’s:
Customer-focused with great communication skills
Detail-oriented and process-driven
Eager to learn and grow in a fast-paced environment
Experienced in IT support (bonus points for ITIL knowledge!)
Tech skills that’ll help you shine:
Active Directory, MS Exchange, Windows Server
Desktop support (laptops, desktops, tills)
ITSM tools (ServiceNow preferred)
Incident management and troubleshooting
Nice to have:
ITIL v3 or v4 Foundation
MCP Certification
Why Buzz Bingo?
We’re more than just bingo. We’re a community. At Buzz, we believe in supporting our people, celebrating wins, and having fun along the way. Join us and be part of something special.
#BB1
Location: Hybrid
Salary: £26,137.50 per annum
Full-Time
Ready to bring your tech skills to the heart of Buzz Bingo ?
We’re on the lookout for a proactive, people-focused Service Desk Analyst to join our IT team. If you’ve got a passion for problem-solving, a flair for customer service, and a can-do attitude, we want to hear from you!
Why Buzz Bingo? Because We Look After Our People
We don’t just offer a job, we offer a career in a business that’s always moving forward.
Here’s what you’ll enjoy:
Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
Thrive App – for your mental wellbeing approved by the NHS
Buzz Brights Apprenticeships
Buzz Brilliance Awards – Employee Recognition Scheme
Buzz Learning, our digital learning platform with access to 100s of online courses
Access to Trained Mental Health Advocates for advice on your mental wellbeing
5 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues)
Buy Holidays Salary Sacrifice Scheme – opportunity to buy an extra week’s holiday (if eligible)
Staff discount 50% off bingo tickets, food & soft drinks
Refer a Friend Scheme
Life Assurance
Pension Scheme
What You’ll Be Doing
As the first point of contact for IT support across our clubs, digital teams, and support centre, you’ll play a key role in keeping our business running smoothly. You’ll be resolving issues, supporting users, and helping us deliver a seamless experience for our colleagues and customers.
Your day-to-day will include:
Providing 1st Line IT support via phone, email, and in person
Logging and managing incidents using our ITSM tool (ServiceNow)
Troubleshooting and resolving issues—or escalating when needed
Collaborating with internal teams to meet IT needs
Maintaining accurate records and delivering excellent service
Where You Fit In
You’ll be part of a friendly, supportive team of Service Desk Analysts who are always ready to help each other out. We’ll give you the tools and training to grow your skills and make a real impact.
What We’re Looking For
We’re after someone who’s:
Customer-focused with great communication skills
Detail-oriented and process-driven
Eager to learn and grow in a fast-paced environment
Experienced in IT support (bonus points for ITIL knowledge!)
Tech skills that’ll help you shine:
Active Directory, MS Exchange, Windows Server
Desktop support (laptops, desktops, tills)
ITSM tools (ServiceNow preferred)
Incident management and troubleshooting
Nice to have:
ITIL v3 or v4 Foundation
MCP Certification
Why Buzz Bingo?
We’re more than just bingo. We’re a community. At Buzz, we believe in supporting our people, celebrating wins, and having fun along the way. Join us and be part of something special.
#BB1