Customer Experience Officer (Part-Time)
| Dyddiad hysbysebu: | 04 Mehefin 2025 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | 12.30 |
| Oriau: | Rhan Amser |
| Dyddiad cau: | 27 Awst 2025 |
| Lleoliad: | Leeds, LS19 7TU |
| Cwmni: | Leeds Bradford Airport Ltd |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 60 |
Crynodeb
Job Advert
Leeds Bradford® Airport is one of the fastest growing regional airports in the UK, welcoming over 4 million passengers through our
doors every year. We are committed to employing high quality people who are ambitious to succeed and support our exciting plans
for the future, whilst delivering an outstanding service for our customers.
We understand that our employees are our most important asset when it comes to providing the best service possible to our
customers. We therefore operate with a ONE TEAM mentality, to enable us to DO THE RIGHT THING and ultimately BE THE BEST in what
we do.
As part of our growth plans for 2025, which will see the opening of the first phase of our brand new terminal, we are looking to
recruit a number of Customer Experience Officers to help our passengers to have the best experience yet, through our airport.
What you will work:
Part-Time Contract (21 hours per week)
Shift pattern – 4 days on 4 days off
Flexible shifts throughout the year based on demand.
Leeds Bradford Airport operates a 24 hour operation but typically, shifts are:
Starting typically from 3am/5am for early shifts and from 1pm/3pm Late shifts or 8pm/9pm for the night shifts (flexibility is
expected for varying start and finish times over a 24 hour period). This is to help manage the peak passenger flows through the
security operation.
**Please note all vacancies include weekends and unsociable hours and include a full training programme**
What you will earn:
Salary £12.30 per hour/ £13, 467.76 per annum.
Role Purpose:
* The Customer Service team are a hardworking, fast paced, dynamic group and are the ambassadors of LBA®. The team’s
responsibility is to create excellent first impressions of all customer journeys and leave all our customers with 100%
satisfaction.
* The role specialises in transporting and moving people from all on site car parks, welcoming customers to the airport terminal,
running car-parking services including the Meet and Greet service. We also deliver the Passenger with Reduced mobility (PRM)
service.
Key responsibilities within the customer experience team
Landside duties:
* Operating within all car park functions, including moving and securely parking customer vehicles
* Landside bussing (PSV Licence and CPC desirable – training may be available for the right candidate)
* Litter picking and upkeep of airport grounds, maintaining a clean and welcoming environment
* Supporting passengers travelling through our assisted travel service – ensuring timely, courteous assistance to ensure a top
notch passenger experience
* Operating the Control Centre and Parking & Assisted Travel computer systems
* Handling customer queries and delivering excellent front-line customer service
* Maintaining clear communication with managers, colleagues, and external partners to support team morale and operational
efficiency
Airside Duties:
* Delivering high standards of service for passengers requiring assistance (Assisted Travel), including greeting, escorting, and
supporting through the terminal and onto/off aircraft
* Safe operation and driving of Ambulifts (extra training provided)
* Providing airside bus transfers (training provided; PSV Licence & CPC desirable)
* Ensuring airside areas are kept clean, safe, and free of litter, contributing to a tidy, efficient, and secure airport
environment
* Working collaboratively with airline partners and colleagues to keep the operation running smoothly
Whether working landside or airside, the main purpose of a Customer Experience Officer is to create the ideal experience for our
valued customers.
Person Specification:
* Due to driving responsibilities and insurance requirements, applicants must hold a full driving licence and be over the age of
21.
* Fluent English language capability, both written and spoken is essential.
* Excellent customer service skills
* Attention to detail and the ability to work in a busy environment.
* Smart appearance
* Good timekeeping and punctuality
* Excellent communication with Customers, Airlines, Handling Agents and business partners
* Effective problem solver, relating to customers
* Willingness to work as One Team and support in other departments as required.
Essential Applicant Criteria:-
* Due to security checks required for this role, all candidates will be subject to a basic criminal record check and must be able
to provide a continuous five year checkable work/education history without any gaps of employment.
* Good computer skills
* Ability to ensure all daily tasks are complete in a given timescale
* Able to use mobile / PDA / Tablets Applications and web based programs
* Ensure full compliance to Safe Operating Procedures
* Due to insurance limitations, candidates must be over 21 years of age
For driving duties:-
* Full UK Driving License, held for a minimum of 3 years
* Clean license
Leeds Bradford® Airport is one of the fastest growing regional airports in the UK, welcoming over 4 million passengers through our
doors every year. We are committed to employing high quality people who are ambitious to succeed and support our exciting plans
for the future, whilst delivering an outstanding service for our customers.
We understand that our employees are our most important asset when it comes to providing the best service possible to our
customers. We therefore operate with a ONE TEAM mentality, to enable us to DO THE RIGHT THING and ultimately BE THE BEST in what
we do.
As part of our growth plans for 2025, which will see the opening of the first phase of our brand new terminal, we are looking to
recruit a number of Customer Experience Officers to help our passengers to have the best experience yet, through our airport.
What you will work:
Part-Time Contract (21 hours per week)
Shift pattern – 4 days on 4 days off
Flexible shifts throughout the year based on demand.
Leeds Bradford Airport operates a 24 hour operation but typically, shifts are:
Starting typically from 3am/5am for early shifts and from 1pm/3pm Late shifts or 8pm/9pm for the night shifts (flexibility is
expected for varying start and finish times over a 24 hour period). This is to help manage the peak passenger flows through the
security operation.
**Please note all vacancies include weekends and unsociable hours and include a full training programme**
What you will earn:
Salary £12.30 per hour/ £13, 467.76 per annum.
Role Purpose:
* The Customer Service team are a hardworking, fast paced, dynamic group and are the ambassadors of LBA®. The team’s
responsibility is to create excellent first impressions of all customer journeys and leave all our customers with 100%
satisfaction.
* The role specialises in transporting and moving people from all on site car parks, welcoming customers to the airport terminal,
running car-parking services including the Meet and Greet service. We also deliver the Passenger with Reduced mobility (PRM)
service.
Key responsibilities within the customer experience team
Landside duties:
* Operating within all car park functions, including moving and securely parking customer vehicles
* Landside bussing (PSV Licence and CPC desirable – training may be available for the right candidate)
* Litter picking and upkeep of airport grounds, maintaining a clean and welcoming environment
* Supporting passengers travelling through our assisted travel service – ensuring timely, courteous assistance to ensure a top
notch passenger experience
* Operating the Control Centre and Parking & Assisted Travel computer systems
* Handling customer queries and delivering excellent front-line customer service
* Maintaining clear communication with managers, colleagues, and external partners to support team morale and operational
efficiency
Airside Duties:
* Delivering high standards of service for passengers requiring assistance (Assisted Travel), including greeting, escorting, and
supporting through the terminal and onto/off aircraft
* Safe operation and driving of Ambulifts (extra training provided)
* Providing airside bus transfers (training provided; PSV Licence & CPC desirable)
* Ensuring airside areas are kept clean, safe, and free of litter, contributing to a tidy, efficient, and secure airport
environment
* Working collaboratively with airline partners and colleagues to keep the operation running smoothly
Whether working landside or airside, the main purpose of a Customer Experience Officer is to create the ideal experience for our
valued customers.
Person Specification:
* Due to driving responsibilities and insurance requirements, applicants must hold a full driving licence and be over the age of
21.
* Fluent English language capability, both written and spoken is essential.
* Excellent customer service skills
* Attention to detail and the ability to work in a busy environment.
* Smart appearance
* Good timekeeping and punctuality
* Excellent communication with Customers, Airlines, Handling Agents and business partners
* Effective problem solver, relating to customers
* Willingness to work as One Team and support in other departments as required.
Essential Applicant Criteria:-
* Due to security checks required for this role, all candidates will be subject to a basic criminal record check and must be able
to provide a continuous five year checkable work/education history without any gaps of employment.
* Good computer skills
* Ability to ensure all daily tasks are complete in a given timescale
* Able to use mobile / PDA / Tablets Applications and web based programs
* Ensure full compliance to Safe Operating Procedures
* Due to insurance limitations, candidates must be over 21 years of age
For driving duties:-
* Full UK Driving License, held for a minimum of 3 years
* Clean license