IT/AV First Line Support (89010)
| Dyddiad hysbysebu: | 04 Mehefin 2025 |
|---|---|
| Cyflog: | £25,448.00 i £28,381.00 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | 25448 - 28381 |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 25 Mehefin 2025 |
| Lleoliad: | Liverpool, L3 5QA |
| Cwmni: | Vacancy Filler |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | JUN20251024 |
Crynodeb
An exciting opportunity has arisen for a highly motivated IT/AV First Line Support to join the IT Services Department here at the Liverpool school of Tropical Medicine. You will be responsible for supporting staff in troubleshooting IT and AV problems and working with other members of the IT Services team to create functional and workable IT and AV services. About the team:The IT Services team provides support to the academic, research and administrative community across LSTM and our subsidiary partners. Based in Liverpool, you will be an integral part of the team enabling the ongoing success of our teaching, research, and community projects. Key Responsibilities are (but not limited to):IT Service DeliveryDeliver support for IT and AV services across LSTM Main ActivitiesInstall, configure, and troubleshoot IT and AV equipment.Install and troubleshoot a broad range of business software, including Teams and the Microsoft Office Suite; administering and provisioning Microsoft 365 accountsCommunicate clearly with staff and students and assist in resolving IT and AV issues.Provide individual IT support to staff when requested through the Service Desk Responding to ChangeContribute towards project plans for activities, undertake workstream activities and liaise with peer and supervisory team membersAssist with the implementation of major developments and projects undertaken by the IT Services department.Advise colleagues on potential uses of existing and new technologiesWork flexibly to the needs of IT Services - this may include occasional out of hours working. The ideal candidate will be able to demonstrate An understanding of how IT/AV is used with a business IT environmentExperience in working with a complex business IT/AV environmentExperience in using, configuring and troubleshooting the Microsoft 365 and business AV systemsGood communication and presentation skills to communicate complex IT concepts to a non-technical audienceAbility to install and configure a range of hardware, software and troubleshoot issues (For a full list of essential and desirable criteria please refer to the job description and person specification) Additional benefits of joining LSTM: 30 days annual leave, plus bank holidays, plus Christmas closure daysGenerous occupational pension schemesGovernment backed “cycle to work” scheme.Affiliated, discounted staff membership to the University of Liverpool Sports CentrePlus, a host of additional family friendly policies Application Process: To apply for the position please click on the apply link and upload your CV and Covering Letter. Due to the volume of applications, we receive, we may close our vacancies early. It is therefore advisable to apply as early as possible if you would like to be considered for a role.Inclusion is central to our values at LSTMWe seek to attract and recruit people who reflect the diversity across our communities, regardless of sexual orientation, gender identity, ethnicity, nationality, faith or belief, social background, age and disability. LSTM selects candidates based on skills, qualifications, and experience. We welcome conversations about flexible working; and applications from those returning to employment after a break from their careers. About LSTM Founded in 1898 and the oldest of its kind in the world, the Liverpool School of Tropical Medicine (LSTM) is an internationally recognised centre of excellence for teaching and research in tropical diseases. Through the creation of effective links with governments, NGOs, private organisations and global institutions and by responding to the health needs of communities, LSTM aims to promote improved health, particularly for people of the less developed/resource poorest countries in the tropics and sub-tropics. Look at some of the great work we have achieved over the past year by viewing our annual report: https://www.lstmed.ac.uk/about/annual-reports-and-financial-statements LSTM actively promotes Equal Opportunities and Safeguarding Policies