Warning
Mae'r hysbyseb swydd hon wedi dod i ben ac mae'r ceisiadau wedi cau.
Customer Service / Admin Assistant
| Dyddiad hysbysebu: | 04 Mehefin 2025 |
|---|---|
| Oriau: | Llawn Amser |
| Dyddiad cau: | 12 Mehefin 2025 |
| Lleoliad: | B75 7BU |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | D&K Heating Services Ltd |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: |
Crynodeb
Skills & Experience:-
Telephone skills:- listening skills, patience and empathy with customers.
IT Skills - Basic knowledge of spreadsheets (populating rather than creating), Word & Email.
All training is carried out 'in house'
There is no public facing work, it is all telephone or email.
Duties include taking and logging calls, arranging & re arranging appointments with Customers.
Raising Work Orders (Via in house databases )
Raising routine Service programme appointments,
Sending appointment letters to council tenants to arrange servicing.
Planning & organising Engineers work load, issuing jobs to Engineers.
Monitoring/Updating of jobs progress.
Collating & checking job/materials/time sheet.
Chasing purchase Orders.
Updating various spreadsheets with data obtained.
Analysis & follow up action as necessary.
Ordering/chasing parts,
Maintenance of Database records.
Other admin duties as required.
Telephone skills:- listening skills, patience and empathy with customers.
IT Skills - Basic knowledge of spreadsheets (populating rather than creating), Word & Email.
All training is carried out 'in house'
There is no public facing work, it is all telephone or email.
Duties include taking and logging calls, arranging & re arranging appointments with Customers.
Raising Work Orders (Via in house databases )
Raising routine Service programme appointments,
Sending appointment letters to council tenants to arrange servicing.
Planning & organising Engineers work load, issuing jobs to Engineers.
Monitoring/Updating of jobs progress.
Collating & checking job/materials/time sheet.
Chasing purchase Orders.
Updating various spreadsheets with data obtained.
Analysis & follow up action as necessary.
Ordering/chasing parts,
Maintenance of Database records.
Other admin duties as required.