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Customer Service / Admin Assistant
| Posting date: | 04 June 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 12 June 2025 |
| Location: | B75 7BU |
| Remote working: | On-site only |
| Company: | D&K Heating Services Ltd |
| Job type: | Permanent |
| Job reference: |
Summary
Skills & Experience:-
Telephone skills:- listening skills, patience and empathy with customers.
IT Skills - Basic knowledge of spreadsheets (populating rather than creating), Word & Email.
All training is carried out 'in house'
There is no public facing work, it is all telephone or email.
Duties include taking and logging calls, arranging & re arranging appointments with Customers.
Raising Work Orders (Via in house databases )
Raising routine Service programme appointments,
Sending appointment letters to council tenants to arrange servicing.
Planning & organising Engineers work load, issuing jobs to Engineers.
Monitoring/Updating of jobs progress.
Collating & checking job/materials/time sheet.
Chasing purchase Orders.
Updating various spreadsheets with data obtained.
Analysis & follow up action as necessary.
Ordering/chasing parts,
Maintenance of Database records.
Other admin duties as required.
Telephone skills:- listening skills, patience and empathy with customers.
IT Skills - Basic knowledge of spreadsheets (populating rather than creating), Word & Email.
All training is carried out 'in house'
There is no public facing work, it is all telephone or email.
Duties include taking and logging calls, arranging & re arranging appointments with Customers.
Raising Work Orders (Via in house databases )
Raising routine Service programme appointments,
Sending appointment letters to council tenants to arrange servicing.
Planning & organising Engineers work load, issuing jobs to Engineers.
Monitoring/Updating of jobs progress.
Collating & checking job/materials/time sheet.
Chasing purchase Orders.
Updating various spreadsheets with data obtained.
Analysis & follow up action as necessary.
Ordering/chasing parts,
Maintenance of Database records.
Other admin duties as required.