Senior Administrator | Hertfordshire Community NHS Trust

Posting date:	14 May 2025
Salary:	Not specified
Additional salary information:	£26,530 - £29,114 pa
Hours:	Full time
Closing date:	04 July 2025
Location:	Stevenage, SG1 2ST
Company:	Hertfordshire Community NHS Trust
Job type:	Permanent
Job reference:	7246504/812-25-AG-SA-5

Summary

You will be working in a busy care co-ordination centre, providing line management support to a large team of administrators.

The Planned Care administration team provides a range of administration functions to the Specialist Community Services within HCT, including adding referrals, answering large volumes of calls, booking appointments and completing reports.

You will ensure the team provides a high-quality service to patients, relatives, carers and other professionals, maintaining confidentiality and following the correct processes.

Whilst receiving guidance and support you will mostly be working unsupervised and using your own initiative to complete day to day activity. You should have excellent communication skills in order to liaise with your service lead, administrators and specialist service leads, who work within the office, at home or across HCT venues.

You should already have a good level of supervisory skills as this is a challenging and ever-evolving environment, so being adaptable and offering flexibility in your approach will be key.



· To provide a comprehensive, professional and confidential administrative service using organisational ability in terms of administrative systems and demonstrating a high level of initiative and motivation.

· To work in a managed rather than supervised environment, responsible for managing and prioritising own workload.

· To organise and coordinate meetings for members of the team including liaison with other departments alongside other members of the Administration team.

· To liaise closely with the Service Lead and take appropriate action in their absence for example, giving procedural and non-clinical advice to members of the public and referring matters on.

· To provide effective communication when dealing with the team and outside agencies.

· To participate and contribute to the maintenance, evaluation and continuing development of the Service, including the use of digital innovations.

· To provide line management support, including ensuring mandatory training is up to date, conducting 1-1s and sickness reviews.

A big thank you for considering joining us at Hertfordshire Community NHS Trust


You’ll find it a great place to work with many benefits offered to you as a member of our staff


We put our patients, their families and carers at the centre of our vision - Outstanding Services and Healthier Communities


Our staff are proud to be Innovative, Caring and Agile in their work to help achieve the Trust vision


We welcome diversity in our workforce and are interested in applicants from all backgrounds


We don’t want you to miss out so we’d like you to know that if we have a high level of interest in this role, the vacancy may close prior to the advertised closing date, so please make your application as soon as possible - Apply now


You’ve made a great decision to apply to join to HCT - we’re looking forward to taking the next steps of the journey with you.

You can apply to Access to Work to get money for communication support at a job interview - please use this link for more information: https://www.gov.uk/guidance/apply-for-communication-support-at-a-job-interview-if-you-have-a-disability-or-health-condition-access-to-work


You need to apply before the interview takes place.



Please see Job description for full information

Please refer to the Personal Specification document when completing your application


This advert closes on Friday 13 Jun 2025

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