Customer Service Advisor
| Posting date: | 04 June 2025 |
|---|---|
| Salary: | £24,404 to £24,790 per year, pro rata |
| Hours: | Part time |
| Closing date: | 18 June 2025 |
| Location: | Clitheroe, Lancashire |
| Remote working: | On-site only |
| Company: | Ribble Valley Borough Council |
| Job type: | Permanent |
| Job reference: | RES258 |
Summary
Customer Service Advisor
Council Offices - Clitheroe
Reference: RES258
Pay: Scale 2 (scp 4-5) £24,404 to £24,790 per annum pro rata
Hours: 20 hours per week. Monday to Friday afternoons.
You will be the first point of contact for all customers calling or visiting the Council offices. Working within a small team in our Customer Services Section, you will enable all customers to communicate with the Council and access services and information, providing assistance and advice on a wide range of services and functions. You will also be asked to provide cover in the Cash Office, and cash handling experience is desirable.
You must be able to resolve customer issues on the telephone and face-to-face. Experience of working in a customer focussed role is essential, as are familiarity with computer based systems and keyboard skills.
A positive and professional attitude is essential, together with confidentiality and integrity.
A DBS check is required and will be undertaken once an appointment is made.
Join us to receive a host of benefits such as flexible working hours (flexitime scheme in operation with no core hours), generous leave entitlement, occupational pension scheme, and training/development opportunities.
Closing date: Wednesday 18th June 2025
Interview date: Thursday 3rd July 2025
To apply online: ribblevalley.gov.uk/jobs
Other ways to apply: For a paper application pack, send your contact details and vacancy reference number to HR@ribblevalley.gov.uk or call 01200 414596 (24-hour answerphone)
Reasonable adjustments: For any part of the recruitment process, please email us or provide further information on your application form.
Right to close early: We reserve the right to close job vacancies before the deadline, so please apply early to avoid disappointment.
Council Offices - Clitheroe
Reference: RES258
Pay: Scale 2 (scp 4-5) £24,404 to £24,790 per annum pro rata
Hours: 20 hours per week. Monday to Friday afternoons.
You will be the first point of contact for all customers calling or visiting the Council offices. Working within a small team in our Customer Services Section, you will enable all customers to communicate with the Council and access services and information, providing assistance and advice on a wide range of services and functions. You will also be asked to provide cover in the Cash Office, and cash handling experience is desirable.
You must be able to resolve customer issues on the telephone and face-to-face. Experience of working in a customer focussed role is essential, as are familiarity with computer based systems and keyboard skills.
A positive and professional attitude is essential, together with confidentiality and integrity.
A DBS check is required and will be undertaken once an appointment is made.
Join us to receive a host of benefits such as flexible working hours (flexitime scheme in operation with no core hours), generous leave entitlement, occupational pension scheme, and training/development opportunities.
Closing date: Wednesday 18th June 2025
Interview date: Thursday 3rd July 2025
To apply online: ribblevalley.gov.uk/jobs
Other ways to apply: For a paper application pack, send your contact details and vacancy reference number to HR@ribblevalley.gov.uk or call 01200 414596 (24-hour answerphone)
Reasonable adjustments: For any part of the recruitment process, please email us or provide further information on your application form.
Right to close early: We reserve the right to close job vacancies before the deadline, so please apply early to avoid disappointment.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.