Shop Manager
| Posting date: | 03 June 2025 |
|---|---|
| Salary: | £29,067 per year |
| Hours: | Full time |
| Closing date: | 03 July 2025 |
| Location: | Thame, Oxfordshire |
| Remote working: | On-site only |
| Company: | Sobell House Hospice Charity |
| Job type: | Permanent |
| Job reference: | THA-SM37.5-0625 |
Summary
Main Purpose:
To maximise income for Sobell House Hospice Charity (SHHC) through sales of donated goods and shop events. Focussing on sales, merchandising, stock rotation and excellent customer service, you will develop and lead a cohesive team to raise funds for and promote the work of Sobell House Hospice within the community. For further information on the charity and its retail operation see; https://sobellhouse.org/
Tasks and Responsibilities
Trading
To deliver the shop strategy to maximise income and to achieve budgeted sales. Analysing trade and sector trends to identify opportunities for growth
To deliver effective shop operations inline with SHHC operating procedures and implementing local processes as required
To ensure that the shop always delivers the highest standards of customer service for customers and donors
To maximise potential claimable Gift Aid income by promoting and administering the Gift Aid scheme in store, increasing the number of new and repeat donors and ensuring scheme compliance
To develop and organise local event activity and support fundraising initiatives for the organisation
Stock and Merchandising
To ensure adequate stock is available for sale by promoting and responding to donation enquiries
To ensure that stock donations are processed correctly and the shop floor stock rotated regularly
To deliver a high standard of visual merchandising across all category departments inline with SHHC brand guidelines
To create attractive and inviting window displays, merchandised in line with SHHC brand guidelines and event calendars
To ensure that all POS is implemented in line with SHHC brand guidelines. Completing requests for local requirements as needed
To identify suitable items for sale via Hospice Online platforms eg. eBay, Amazon
To ensure all bought in goods procedures are recorded accurately on the EPOS system, i.e. sales, stock takes and transfers
People Management
To organise the smooth day-to-day running of the shop ensuring adequate staff and volunteer coverage at all times
To organise and undertake recruitment procedures for staff and volunteer roles for the shop. Including recruitment promotion activity and all other vacancy procedures as required
To provide line management to any direct reports and volunteers in line with hospice values. Ensuring the team’s ongoing development by undertaking induction, probation, feedback and appraisal procedures as required
To ensure the team maintain and present a positive image of the organisation, always representing SHHC in a professional manner and in keeping with SHHC’s policies, procedures and values
Health and Safety / Security
To ensure a high standard of tidiness, cleanliness and general housekeeping throughout the shop, always keeping all sorting and back-office areas in good order
To notify the Estates and Facilities Manager of any defects or maintenance requirements
To be accountable for actioning Health and Safety policy and processes in store, including actions from risk assessments and safe standards of working as determined by the Estates & Facilities Manager
To complete Accident & Incident reporting procedures as required and implement changes or updates
To hold the keys of the shop and ensure that the premises are secure
Administration and General
To ensure that all income is recorded correctly and that handling of all monies is completed in line with financial policies and procedures
To undertake and participate in all relevant administrative and audit processes including trade feedback and team records
To have knowledge of Sobell House Hospice’s Services to respond to staff and customer queries
To attend all mandatory and relevant training or meetings as identified by the Hospice/ Director of Retail
To provide other location shop cover when required by the Charity
Other Duties
Embody the values of Sobell House Hospice Charity and comply with all policies and procedures
Carry out any training or duties deemed appropriate by the Director of Retail or your line manager
Occasional attendance at charity events outside of core working hours may be required
Ensure that all activity is run in compliance with key rules and regulations, including the Fundraising Regulator, Institute of Fundraising, HMRC, GDPR, Information Commissioners Office (ICO), Gambling Commission and SORP, keeping abreast of all developments and guidelines
To maximise income for Sobell House Hospice Charity (SHHC) through sales of donated goods and shop events. Focussing on sales, merchandising, stock rotation and excellent customer service, you will develop and lead a cohesive team to raise funds for and promote the work of Sobell House Hospice within the community. For further information on the charity and its retail operation see; https://sobellhouse.org/
Tasks and Responsibilities
Trading
To deliver the shop strategy to maximise income and to achieve budgeted sales. Analysing trade and sector trends to identify opportunities for growth
To deliver effective shop operations inline with SHHC operating procedures and implementing local processes as required
To ensure that the shop always delivers the highest standards of customer service for customers and donors
To maximise potential claimable Gift Aid income by promoting and administering the Gift Aid scheme in store, increasing the number of new and repeat donors and ensuring scheme compliance
To develop and organise local event activity and support fundraising initiatives for the organisation
Stock and Merchandising
To ensure adequate stock is available for sale by promoting and responding to donation enquiries
To ensure that stock donations are processed correctly and the shop floor stock rotated regularly
To deliver a high standard of visual merchandising across all category departments inline with SHHC brand guidelines
To create attractive and inviting window displays, merchandised in line with SHHC brand guidelines and event calendars
To ensure that all POS is implemented in line with SHHC brand guidelines. Completing requests for local requirements as needed
To identify suitable items for sale via Hospice Online platforms eg. eBay, Amazon
To ensure all bought in goods procedures are recorded accurately on the EPOS system, i.e. sales, stock takes and transfers
People Management
To organise the smooth day-to-day running of the shop ensuring adequate staff and volunteer coverage at all times
To organise and undertake recruitment procedures for staff and volunteer roles for the shop. Including recruitment promotion activity and all other vacancy procedures as required
To provide line management to any direct reports and volunteers in line with hospice values. Ensuring the team’s ongoing development by undertaking induction, probation, feedback and appraisal procedures as required
To ensure the team maintain and present a positive image of the organisation, always representing SHHC in a professional manner and in keeping with SHHC’s policies, procedures and values
Health and Safety / Security
To ensure a high standard of tidiness, cleanliness and general housekeeping throughout the shop, always keeping all sorting and back-office areas in good order
To notify the Estates and Facilities Manager of any defects or maintenance requirements
To be accountable for actioning Health and Safety policy and processes in store, including actions from risk assessments and safe standards of working as determined by the Estates & Facilities Manager
To complete Accident & Incident reporting procedures as required and implement changes or updates
To hold the keys of the shop and ensure that the premises are secure
Administration and General
To ensure that all income is recorded correctly and that handling of all monies is completed in line with financial policies and procedures
To undertake and participate in all relevant administrative and audit processes including trade feedback and team records
To have knowledge of Sobell House Hospice’s Services to respond to staff and customer queries
To attend all mandatory and relevant training or meetings as identified by the Hospice/ Director of Retail
To provide other location shop cover when required by the Charity
Other Duties
Embody the values of Sobell House Hospice Charity and comply with all policies and procedures
Carry out any training or duties deemed appropriate by the Director of Retail or your line manager
Occasional attendance at charity events outside of core working hours may be required
Ensure that all activity is run in compliance with key rules and regulations, including the Fundraising Regulator, Institute of Fundraising, HMRC, GDPR, Information Commissioners Office (ICO), Gambling Commission and SORP, keeping abreast of all developments and guidelines
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.