Project Support Officer | North Tees and Hartlepool NHS Foundation Trust
| Posting date: | 30 May 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £26,530 - £29,114 pro rata per annum |
| Hours: | Full time |
| Closing date: | 03 July 2025 |
| Location: | Stockton on Tees, TS19 8PE |
| Company: | North Tees & Hartlepool NHS Foundation Trust |
| Job type: | Contract |
| Job reference: | 7038586/345-COR7038586 |
Summary
An exciting opportunity has arisen for a WTE Band 4 Project Support Officer to support the Head of Digital Programmes and team with the successful delivery of digital projects.
The post holder will work with the team in the development of future modules of TrakCare the Trust’s EPR solution and associated projects.
The post holder will be required to use appropriate technologies and equipment to provide an efficient, effective, comprehensive and timely administrative service to the programme team and other associated senior staff. This will include the updating and the creation of project documentation in-line with PRINCE2 methodologies using Smartsheet. It is imperative that the post holder has an excellent attention for detail and can ensure all products are created to the high standard set by the team.
The post holder must be confident when communicating with stakeholders, management and staff groups using various communication methods. They will work closely with all stakeholders to ensure the efficient and effective use of the new system and any new/improved processes are being followed.
One key element of the post is to train staff on new technologies; the applicant must be able to quickly understand current working practices and convert them into process maps. It isdesired that the post holder is experienced in the development of training materials and delivering training to users.
The post holder must be able to prioritise and to self-manage their workload and elements of the individual projects.
South Tees Hospitals NHS Foundation Trust and North Tees and Hartlepool NHS Foundation Trust now form University Hospitals Tees and as such you may be required to work at any site across both Trusts.
At North Tees & Hartlepool NHS Foundation Trust our main priority is, and always will be, to provide safe and high quality care to our patients every day; the kind of care we would want for ourselves and our loved ones. We want our organisation to be the best place to work with the right staff, in the right roles, at the right time, to ensure we deliver exceptional patient care and experience.
We will support staff through providing an inclusive and supportive workplace with health and well-being initiatives, staff benefits and opportunities for personal and professional development. Staff recognition is very important to us; as well as performance reviews and appraisals, we recognise staff through Star and Team of the month, colleague recognition – a note of thanks, Managers Awards, Shining Stars and Service Awards.
We support the Making Every Contact Count approach to behaviour change in the promotion of health and wellbeing of individuals and communities.
We recruit for values and “Together we are North Tees & Hartlepool”
The post-holder will be expected to communicate and work effectively with all members of the Programme Team and associated staff, liaising with other departments and internal service users across the trust and external service users ensuring that a positive, professional business image is portrayed at all times.
The post holder will work with external suppliers as and when required during the procurement and the implementation of the project, this will include commercially sensitive information where discretion is paramount at all times.
The post holder will receive visitors and deal with telephone calls and queries in a manner that is consistent with Trust policies and procedures, whilst demonstrating effective communication skills and discretion, dealing with issues as they arise. If appropriate, taking accurate written messages and passing more complex queries to relevant staff members where required.
The post holder will be required to provide a high quality, professional, effective and efficient administrative service, meeting the high demands of the post, by being flexible and remaining calm and organised whilst ensuring deliverables on the project are met within given deadlines.
The project is a large transformational change project and the post holder will be required to assist in the promotion, development and implementation of standardised processes as agreed throughout the project, whilst ensuring service delivery is not compromised.
As first point of contact the post could be subject to disgruntled users from time to time and must be able to remain calm and professional at all times.
Be responsible for providing a comprehensive, high quality administrative support to the Programme Management Team and associated staff, following all relevant operational policies, procedures and work practices, to ensure the timely processing of all business related information. (KSF - all dimensions)
Use of appropriate technologies will be necessary to effectively manage the diaries of the Programme Management Team, making appointments, arranging meetings, interviews, etc and ensuring that they are aware of all diary commitments.
The post holder must be responsible for creating and maintaining action logs to ensure identified actions are completed in a timely manner.
They will be required to plan and manage work to deliver tasks required within the project plan to timescale, evaluating and developing own practice.
Ensure the promotion of a healthy, safe and secure working environment for the work team
This advert closes on Wednesday 11 Jun 2025