Senior User Researcher
| Dyddiad hysbysebu: | 03 Mehefin 2025 |
|---|---|
| Cyflog: | £60,300 i £70,730 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | National: £60,300 - £66,330 London: £64,300 - £70,730 New entrants to the Civil Service will start their role on the salary band minimum: £60,300 for National Roles. £64,300 for London Roles. Recruitment Retention Allowance (RRA): Up to £6,000 is availa |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 16 Mehefin 2025 |
| Lleoliad: | Liverpool |
| Cwmni: | Government Recruitment Service |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 408819/2 |
Crynodeb
Team members have specialised knowledge and a calling to build on it. We want the best people to come to the Home Office and work in the diverse roles and communities they’re passionate about. This is how we produce exceptional outcomes.
This role sits in End User Compute and Collaboration (EUC&C), who are responsible for all Home Office end user services, including the provision and support of devices, development and support of applications and business critical services. For example, laptops, mobile phones, video conferencing, contact centre platforms and M365 applications such as MS Teams, SharePoint, and OneDrive.
We’re looking for a skilled and experienced Senior User Researcher who is passionate about what they can bring to delivering better services at the Home Office and prepared to be a vocal advocate for user needs.
You will work within a fast-paced delivery team - either across several smaller services or dedicated to one larger programme of work. Your research will inform policy, proposition, service, content and interaction design so that digital services work well for users and achieve their policy intent.
As a Senior User Researcher, you will plan and lead user research activities in large teams and on complex services. You will develop research strategy and test design, as well as lead on expansive discovery research and analysis within the broad problem space. You will lead research using a range of methods, including usability testing, contextual interviews, pop-up testing, and will lead on rapid analysis that involves the wider team whenever possible.
You will also carry out line management, mentoring, training and other activities designed to up-skill junior staff in primary research techniques, as well as recruitment activities to ensure that we continue to have the required skills within the organisation.
You’ll communicate insights from research in engaging and impactful ways to delivery teams and stakeholders to drive change and improve government services.
This role is not suitable for part-time working due to the nature of this role.
What you will do
Your main day to day responsibilities will be:
- Leading the planning, design and execution of user research and usability testing to understand user needs and behaviours, and inform the design and development of government services.
- Influencing how decisions are made and constructively challenging ways of thinking at both the team and senior stakeholder level.
- Leading other user researchers within a digital delivery team, mentoring and up-skilling researchers and supporting the growth and development of the team.
- Taking a user centred, evidence-based approach by turning user research findings into actionable insights that influence service/product development.
- Supporting digital delivery teams to build accessible digital services by ensuring that participants with access needs and low digital skills are included in all research.
- Sharing insights from research and examples of best practice where they can help other researchers across the Home Office.
- Aligning user research activities with wider organisational objectives to provide strategic insights that inform policy and proposition
Aelod balch o'r cynllun cyflogwyr Hyderus o ran Anabledd