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Programme Engagement Manager – Next Generation Rating (NGR)

Job details
Posting date: 03 June 2025
Salary: £42,194 per year
Hours: Full time
Closing date: 20 June 2025
Location: Hull
Company: Government Recruitment Service
Job type: Temporary
Job reference: 407886/12

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Summary

The Valuation Office Agency (VOA) are the public sector’s property valuation experts and advisers with a vision to be a world-leading provider of public sector valuations. Our work is vital to the collection of over £60 billion of revenue which goes back into communities, touching every citizen and every business across England and Wales.

We champion the values of professionalism, integrity, respect and innovation. We are committed to providing a collaborative and supportive working environment that encourages every colleague to contribute, grow and excel together. With opportunities to drive your own development and growth, we empower our colleagues to succeed by ensuring support at every step of their career journey.

Programme Engagement Manager – Next Generation Rating (NGR) – Role Overview

Step into a pivotal role at the Valuation Office Agency (VOA) during an exciting phase of transformation as we deliver our NextGen Rating (NGR) programme. NGR is a complex, multi-year transformation programme and part of Government’s Major Projects Portfolio (GMPP). This is an excellent opportunity to be part of a £240 million transformation initiative that will shape the future of non-domestic rates in the UK. As part of this a new digital service will be delivered which will eventually be used by all 1.3 million ratepayers in England and Wales, covering 2.1m businesses. While the new internal system being replaced will be used by over 2000 VOA colleagues.

The programme engagement manager will have the opportunity to lead, inspire, and drive engagement in a fast-paced, high-impact environment, you will coordinate and shape both communications and engagement across our thriving Programme Team of 200+ professionals. In this central role you’ll ensure new starters are equipped with suitable programme onboarding materials, coordinating and leading the regular programme communication channels of townhalls, SRO updates, Programme Director updates and programme demos. You’ll lead the organisation of our Planning Increment Events for the programme and key stakeholders every quarter, engaging all teams to define objectives that support delivery of our programme plan. This dynamic, fast-paced environment provides continuous learning opportunities and the chance to make a significant impact.

Through the Project Delivery profession, this role aligns closest with a Level 3 Stakeholder Manager role. The requirements have been mapped to the Infrastructure & Projects Authority Project Delivery Competency Framework (PDCF). Please refer to the PDCF for further details:

*6.7775_IPA_Project Delivery Capability Framework 2021 Refresh sample pages (publishing.service.gov.uk)

Programme Engagement Manager – Next Generation Rating (NGR) – Key responsibilities

  • Lead the development of a programme engagement plan, identifying stakeholder needs and adapting standard approaches to meet the need of the programme.
  • Lead delivery of engagement activity, including scheduling activities, preparing materials and briefing presenters.
  • Produce high quality engagement materials including producing programme demo videos, fortnightly update emails and onboarding content for new starters.
  • Translate complex information about programme progress and priorities into clear verbal and written communications to engage teams.
  • Identify and share content to support programme team members well-being and learning.
  • Sign-post team members to relevant VOA-wide communications to maintain the link between the programme and VOA business priorities.
  • Feed into directorate-wide engagement activities including creating content for away days and business plans to engage wider audiences in programme updates.
  • Lead the planning and delivery of quarterly programme planning increment (PI) events – coordinating event logistics and preparing briefing materials and instructions to enable teams to produce the necessary outputs.
  • Build and maintain good working relationships across all levels to gather and constructively challenge input to programme engagement activities.
  • Gather feedback from programme team members, analyse the feedback and use it to amend the engagement plan and PI planning event.

Proud member of the Disability Confident employer scheme

Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

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