Patient Services Advisor (Receptionist)
| Posting date: | 02 June 2025 |
|---|---|
| Salary: | £12.30 per hour |
| Additional salary information: | £12.30 an hour |
| Hours: | Full time |
| Closing date: | 02 July 2025 |
| Location: | Ellesmere, SY12 9BQ |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A0901-25-0002 |
Summary
Duties and Responsibilities: The duties and responsibilities to be undertaken by members of the Patient Services team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Patient Services Manager, dependent on current and evolving Practice workload and staffing levels: The following are core responsibilities: Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice. Maintain and monitor the practice appointment system. Process personal, telephone and e-requests for appointments. Contact patients to book follow-up care/appointments (including appointment for family planning and minor surgery) and pass on messages from other members of the practice. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately. Signpost patients to the correct service. Initiating contact with and responding to, requests from patients, team members and external agencies. Clinically code data on EMIS. Data entry of new and temporary registrations and relevant patient information as required. Input data into patients healthcare records as necessary. Direct requests for information such as SAR, insurance/solicitors letters and DVLA forms to the administrative team. Manage all queries as necessary in an efficient manner. Maintain a clean, tidy, effective working area at all times. Support all clinical staff with general tasks as requested. Complete opening and closing procedures. In addition to the core responsibilities, the Patient Services Advisor may be requested to: As required support in the management of repeat prescriptions, ensuring they are processed accurately and efficiently. Support with induction and ongoing training of new staff. Support administrative staff, providing cover during staff absences. Action incoming emails and correspondence as necessary. Book/arrange minor op appointments and sending relevant information to patients. Collate and send back information on patients that were registered temporarily at the practice. Scan patient related documentation and attach scanned documents to patients healthcare records. Monitor and order practice stationery supplies including registration and prescription forms . Support the health promotion lead and display promotional material on the allocated noticed boards and in the waiting room. Partake in audits as directed by the audit lead Job Type: Permanent (Part and Full time Hours)