Customer Service Coordinator
| Dyddiad hysbysebu: | 02 Mehefin 2025 |
|---|---|
| Cyflog: | £33,000 i £37,000 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 16 Mehefin 2025 |
| Lleoliad: | City of London, London, E1 2AA |
| Cwmni: | Fawkes & Reece |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | MDAV-3456-76432_1748874230 |
Crynodeb
Are you an experienced Customer Service Coordinator looking to join a reputable home builder? A well-established and respected residential developer, known for delivering high-quality and affordable new build homes in East London, is hiring for a Customer Service Coordinator to join their busy and growing team.
Location: East London
Position: Customer Service Coordinator
Industry: House building / Construction / Property Development
Job Overview:
As a Customer Service Coordinator, you will report directly to the Customer Service executive and play a key role in supporting customers after the purchase of their new property. You will be the first point of contact for customer queries, coordinating repairs, logging defects, and ensuring timely resolution's while delivering outstanding service.
Key Responsibilities:
- Handling customer enquiries via phone, email, and face-to-face interactions
- Identifying and logging defects, booking engineers or specialist subcontractors as required
- Managing and monitoring the central customer service email inbox
- Maintaining and updating the company CRM system with customer interactions and job updates
- Scheduling and coordinating works with engineers and subcontractors
- Closing completed jobs and ensuring all follow-ups are resolved
- Processing purchase order invoices
- Building and maintaining strong relationships with subcontractors and service partners
- Ensuring high standards in line with NHBC guidelines and customer expectations
Candidate Requirements:
- Previous experience in a customer service or coordination role within the housebuilding or construction sector
- Strong knowledge of new build homes and NHBC standards
- Excellent organisational and communication skills
- Customer-focused, proactive, and able to work independently
- A team player with a positive, problem-solving attitude
Benefits Package:
- Competitive salary + annual Bonuses
- Company pension scheme
- Private medical insurance
- Additional employee benefits and career development opportunities
Apply Now:
Interested in this Customer Service Coordinator job in East London?
Contact Max Davies directly at 07545 438316 or apply via the link provided.