Internal Professional Adviser – Mental Health Nurse
| Dyddiad hysbysebu: | 02 Mehefin 2025 |
|---|---|
| Cyflog: | £47,809 i £62,681 bob blwyddyn, pro rata |
| Gwybodaeth ychwanegol am y cyflog: | Pay commensurate with NHS/Agenda for Change, between Band 7 and 8a |
| Oriau: | Rhan Amser |
| Dyddiad cau: | 22 Mehefin 2025 |
| Lleoliad: | Manchester, Greater Manchester |
| Gweithio o bell: | Hybrid - gweithio o bell hyd at 3 ddiwrnod yr wythnos |
| Cwmni: | The Parliamentary and Health Service Ombudsman |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: |
Crynodeb
Please note, we reserve the right to close the advert early if we receive a high volume of applications, so we encourage you to apply as soon as possible.
Closing date: 22 June 2025
Interview dates: w/c 21 July 2025
Make a difference, join our team.
The Parliamentary and Health Service Ombudsman (PHSO) is a modern, vibrant organisation full of passionate, committed people. We make final decisions on complaints that have not been resolved by UK Government departments and the NHS in England. We work closely with people to understand where, how and why public services sometimes fall short and fail to put people first. And we find ways to put it right.
Based in the centre of Manchester, we employ 600 individuals, collaboratively working together to make voices heard. We have created a diverse and inclusive culture, whilst offering flexibility to give you the autonomy to work in the best way suited to you.
As an Internal Professional Adviser, you will be employed on a part-time contract, allowing you to continue your vital work within the NHS. This ensures that you bring the most current and up-to-date knowledge and experience to our organisation, enhancing both clinical practice and the organisational context in which services are delivered.
If you are ready to make a meaningful impact and share your expertise, we encourage you to apply and join our team!
The role:
provide evidence-based clinical advice to Caseworkers in line with the Ombudsman’s Clinical Standard
support the PHSO key strategic objectives by taking an active role in quality assurance activities and in sharing the learning from complaints to enhance clinical practice and so improve patient care
manage own workload to ensure that all requests are completed within the identified timescales, and any problems communicated the clinical advice support team (CAST)
work effectively as part of the Clinical Advice team, contributing to discussions and developments to enhance the provision of Clinical Advice
demonstrate an understanding of the external context in which the Parliamentary and Health Service Ombudsman operates, including, where appropriate, building relationships with external organisations to improve the influence and accessibility of the Office in line with the external relations strategy.
The successful applicant will:
have at least 5 years’ experience working as a Senior Mental Health Nurse
currently be practising as a Senior Mental Health Nurse with direct patient contact in an NHS setting
have the ability to condense and explain a complex clinical issue to lay colleagues and/or complainants
be able to collaborate with colleagues with different skillsets.
We recognise the value of lived experience. If you have experience of complaining about any public body, we strongly encourage you to apply.
We know the value of having diverse, representative teams across our organisation. Which is why we particularly encourage applications from candidates who are likely to be underrepresented within the team. These include people who are:
Asian, Black, Mixed Ethnicity or another ethnic background
women
disabled
LGBTQ.
Benefits:
Civil Service Pension scheme
32.5 days annual leave
hybrid working: 40 percent office based
flexible working
access to a free, confidential Employee Assistance Programme offering 24/7 advice and support from professionals and counsellors
comprehensive learning and development programme
employee discount scheme across hundreds of retailers
bicycle loan scheme
season ticket loan
gym membership subsidy
paid for professional memberships
eye test reimbursement.
Inclusion & Wellbeing
Equality, diversity, inclusion, and wellbeing are vital to the way we work and our culture. We want our colleagues feel included, valued, and supported at work. It is essential that we are representative and accessible for the people who work here and those who use our service.
Actions we take to embed this include:
an anonymised shortlisting process to make sure it is fair and unbiased
monitoring the demographic trends in our workforce and making measured, sustained efforts to improve our diversity at all levels
providing wellbeing support and opportunities for personal and professional development for all colleagues
creating spaces for connection and engagement through our employee network groups and social clubs
engaging in regular inclusion learning to enhance the cultural competency of our organisation.
If you want to join a dedicated team that makes a real difference and helps raise standards in public services, then is the opportunity for you.
If you would like to learn more about the role, please contact Keith Harkins, Lead Clinician at Keith.Harkins@ombudsman.org.uk
Interviews will be held onsite.
Please note that we don’t offer feedback at application stage.
PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK. We are unable to offer sponsorship as we do not have a licence.
We do not accept CV’s. To apply for the role, please complete the application form by clicking on the ‘apply now’ button.
No agencies. Applications from individuals only.
Closing date: 22 June 2025
Interview dates: w/c 21 July 2025
Make a difference, join our team.
The Parliamentary and Health Service Ombudsman (PHSO) is a modern, vibrant organisation full of passionate, committed people. We make final decisions on complaints that have not been resolved by UK Government departments and the NHS in England. We work closely with people to understand where, how and why public services sometimes fall short and fail to put people first. And we find ways to put it right.
Based in the centre of Manchester, we employ 600 individuals, collaboratively working together to make voices heard. We have created a diverse and inclusive culture, whilst offering flexibility to give you the autonomy to work in the best way suited to you.
As an Internal Professional Adviser, you will be employed on a part-time contract, allowing you to continue your vital work within the NHS. This ensures that you bring the most current and up-to-date knowledge and experience to our organisation, enhancing both clinical practice and the organisational context in which services are delivered.
If you are ready to make a meaningful impact and share your expertise, we encourage you to apply and join our team!
The role:
provide evidence-based clinical advice to Caseworkers in line with the Ombudsman’s Clinical Standard
support the PHSO key strategic objectives by taking an active role in quality assurance activities and in sharing the learning from complaints to enhance clinical practice and so improve patient care
manage own workload to ensure that all requests are completed within the identified timescales, and any problems communicated the clinical advice support team (CAST)
work effectively as part of the Clinical Advice team, contributing to discussions and developments to enhance the provision of Clinical Advice
demonstrate an understanding of the external context in which the Parliamentary and Health Service Ombudsman operates, including, where appropriate, building relationships with external organisations to improve the influence and accessibility of the Office in line with the external relations strategy.
The successful applicant will:
have at least 5 years’ experience working as a Senior Mental Health Nurse
currently be practising as a Senior Mental Health Nurse with direct patient contact in an NHS setting
have the ability to condense and explain a complex clinical issue to lay colleagues and/or complainants
be able to collaborate with colleagues with different skillsets.
We recognise the value of lived experience. If you have experience of complaining about any public body, we strongly encourage you to apply.
We know the value of having diverse, representative teams across our organisation. Which is why we particularly encourage applications from candidates who are likely to be underrepresented within the team. These include people who are:
Asian, Black, Mixed Ethnicity or another ethnic background
women
disabled
LGBTQ.
Benefits:
Civil Service Pension scheme
32.5 days annual leave
hybrid working: 40 percent office based
flexible working
access to a free, confidential Employee Assistance Programme offering 24/7 advice and support from professionals and counsellors
comprehensive learning and development programme
employee discount scheme across hundreds of retailers
bicycle loan scheme
season ticket loan
gym membership subsidy
paid for professional memberships
eye test reimbursement.
Inclusion & Wellbeing
Equality, diversity, inclusion, and wellbeing are vital to the way we work and our culture. We want our colleagues feel included, valued, and supported at work. It is essential that we are representative and accessible for the people who work here and those who use our service.
Actions we take to embed this include:
an anonymised shortlisting process to make sure it is fair and unbiased
monitoring the demographic trends in our workforce and making measured, sustained efforts to improve our diversity at all levels
providing wellbeing support and opportunities for personal and professional development for all colleagues
creating spaces for connection and engagement through our employee network groups and social clubs
engaging in regular inclusion learning to enhance the cultural competency of our organisation.
If you want to join a dedicated team that makes a real difference and helps raise standards in public services, then is the opportunity for you.
If you would like to learn more about the role, please contact Keith Harkins, Lead Clinician at Keith.Harkins@ombudsman.org.uk
Interviews will be held onsite.
Please note that we don’t offer feedback at application stage.
PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK. We are unable to offer sponsorship as we do not have a licence.
We do not accept CV’s. To apply for the role, please complete the application form by clicking on the ‘apply now’ button.
No agencies. Applications from individuals only.
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