Business Support Manager
| Posting date: | 02 June 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 02 July 2025 |
| Location: | MK429JJ |
| Remote working: | On-site only |
| Company: | Lands trade Ltd |
| Job type: | Permanent |
| Job reference: |
Summary
We are seeking a highly organized and driven Business Support Manager to oversee and streamline operations within our used car sales and vehicle servicing business. The successful candidate will be responsible for managing logistics, supporting workshop and sales teams, ensuring customer satisfaction, and driving overall business efficiency. This position is key to our daily operations and long-term growth.
Key Duties and Responsibilities:
1. Operational Management
• Coordinate the purchase of used vehicles from auction platforms.
• Manage transportation and delivery of vehicles to the garage.
• Track and manage incoming stock, inspections, and documentation.
2. Service and Workshop Coordination
• Liaise with technicians to schedule vehicle assessments and repairs.
• Source and manage parts and tools required for servicing.
• Estimate repair budgets and track service timelines and completion.
3. Sales Support
• Assist in managing the end-to-end sales process, including paperwork and preparation of vehicles for resale.
• Support marketing, listing, and promotion of available vehicles.
• organise post-sale vehicle delivery to customers and follow-up support.
4. Customer Service and Communication
• Serve as the primary point of contact for customer queries via email, phone, and in-person.
• Respond to service inquiries, coordinate bookings, and ensure high satisfaction levels.
• Maintain clear records of communications and service history.
5. Staff Coordination
• Assign tasks and manage day-to-day responsibilities of garage and support staff.
• Ensure effective communication between service, sales, and admin teams.
• Monitor staff performance and support recruitment/training needs.
6. Administrative and Reporting Duties
• Handle correspondence, maintain records of parts, sales, and service logs.
• Prepare reports for management regarding stock levels, expenses, and customer feedback.
• Assist in ensuring compliance with health, safety, and regulatory standards.
Required Qualifications and Experience:
• Degree in Project Management, Business Administration, Automotive Services, or related field.
• experience in business operations, logistics, or automotive services.
• Strong organisational and multitasking abilities.
• Excellent verbal and written communication skills.
• Proficiency in MS Office and basic inventory/scheduling software.
• Valid driving license preferred.
Desirable Attributes:
• Experience working in a garage or used car dealership.
• Understanding of vehicle mechanics and parts sourcing.
• Problem-solving mindset and ability to work under pressure.
Key Duties and Responsibilities:
1. Operational Management
• Coordinate the purchase of used vehicles from auction platforms.
• Manage transportation and delivery of vehicles to the garage.
• Track and manage incoming stock, inspections, and documentation.
2. Service and Workshop Coordination
• Liaise with technicians to schedule vehicle assessments and repairs.
• Source and manage parts and tools required for servicing.
• Estimate repair budgets and track service timelines and completion.
3. Sales Support
• Assist in managing the end-to-end sales process, including paperwork and preparation of vehicles for resale.
• Support marketing, listing, and promotion of available vehicles.
• organise post-sale vehicle delivery to customers and follow-up support.
4. Customer Service and Communication
• Serve as the primary point of contact for customer queries via email, phone, and in-person.
• Respond to service inquiries, coordinate bookings, and ensure high satisfaction levels.
• Maintain clear records of communications and service history.
5. Staff Coordination
• Assign tasks and manage day-to-day responsibilities of garage and support staff.
• Ensure effective communication between service, sales, and admin teams.
• Monitor staff performance and support recruitment/training needs.
6. Administrative and Reporting Duties
• Handle correspondence, maintain records of parts, sales, and service logs.
• Prepare reports for management regarding stock levels, expenses, and customer feedback.
• Assist in ensuring compliance with health, safety, and regulatory standards.
Required Qualifications and Experience:
• Degree in Project Management, Business Administration, Automotive Services, or related field.
• experience in business operations, logistics, or automotive services.
• Strong organisational and multitasking abilities.
• Excellent verbal and written communication skills.
• Proficiency in MS Office and basic inventory/scheduling software.
• Valid driving license preferred.
Desirable Attributes:
• Experience working in a garage or used car dealership.
• Understanding of vehicle mechanics and parts sourcing.
• Problem-solving mindset and ability to work under pressure.