Senior Administrative Assistant
| Dyddiad hysbysebu: | 02 Mehefin 2025 |
|---|---|
| Cyflog: | £24,405 i £25,430 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 16 Mehefin 2025 |
| Lleoliad: | Basingstoke, Hampshire |
| Gweithio o bell: | Hybrid - gweithio o bell hyd at 2 ddiwrnod yr wythnos |
| Cwmni: | Hampshire County Council |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | HCC621115 |
Crynodeb
Join our friendly team as a Senior Administrative Assistant at Hampshire Equipment Services (HES) and Reablement Service, where we support people across Hampshire who need additional care.
This is a brand-new role in the Business Support Team, giving you the opportunity to make it your own. As an integral part of our small supportive team, you’ll carry out vital administrative tasks and interact with customers, ensuring the smooth running of our service. Your work will be confidential, demanding and at times emotionally challenging, but always rewarding, which will suit your empathetic and flexible approach. You’ll be part of a service who are committed to promoting people’s independence and enhancing their quality of life, supporting them to remain living in their own homes, reducing, avoiding, or delaying the need for ongoing care.
What you’ll do:
• Be the Friendly Face: Handle calls, monitor and respond to emails, and act as the first point of contact for all visitors and staff.
• Foster Connections: Build and nurture positive working relationships within our team and with our service users.
• Solve Problems: Address and resolve high volume queries, ensuring customer satisfaction by escalating complex issues when necessary.
• Ensure Accuracy: Perform data checking and monitoring tasks, including working with spreadsheets to keep everything running smoothly.
What we’re looking for:
• Previous administrative experience.
• Good IT skills with MO365 experience (including Word, Outlook, Teams and Excel).
• Excellent organisation and prioritisation skills.
• Strong communication, customer service, interpersonal and teamwork skills.
• Patience, compassion, and empathy in all interactions. You’ll treat all service users with dignity and respect and have a strong focus on customer service.
Why join us?
• Make a Difference: Work in collaborative partnership with organisations across Health and Social care to maximise independence, prevent hospital admissions, and facilitate rapid discharge from hospital to improve outcomes for the people of Hampshire.
• Career Growth: Access to a wealth of rewarding career choices.
• Professional Development: Supportive supervision and continuous learning opportunities.
• Employee Support: Access to Health Assured's comprehensive Employee Assistance Programme to support your physical and mental wellbeing, including 24/7 telephone support, a suite of online resources, and legal and financial advice.
• Competitive Benefits Package: Including generous annual leave entitlement, occupational sick pay, and access to the Local Government Pension Scheme.
Working Patterns
The working hours for this position follow a current pattern of Monday – Friday, 8.30am – 4.30pm, including a 30-minute lunch break. Following your induction, you can choose to work from home up to 2 days per week, giving you a work/life balance that suits you.
Please note: We are unable to offer sponsorship for this role and therefore it is essential that you already have the right to work in the UK before applying.
To learn more about this role, please review our Candidate Pack available on our website. Please click on the Apply button for details.
Applicants can expect to hear from us within two weeks of the advertised closing date.
Other job titles you may be searching for: Receptionist, Administrative Assistant, Administrative Officer, Administrative Support, Administrative Coordinator, Secretary, Administrative Specialist, Business Support, Office Assistant, Personal Assistant, Office Administration, Administrator.
This is a brand-new role in the Business Support Team, giving you the opportunity to make it your own. As an integral part of our small supportive team, you’ll carry out vital administrative tasks and interact with customers, ensuring the smooth running of our service. Your work will be confidential, demanding and at times emotionally challenging, but always rewarding, which will suit your empathetic and flexible approach. You’ll be part of a service who are committed to promoting people’s independence and enhancing their quality of life, supporting them to remain living in their own homes, reducing, avoiding, or delaying the need for ongoing care.
What you’ll do:
• Be the Friendly Face: Handle calls, monitor and respond to emails, and act as the first point of contact for all visitors and staff.
• Foster Connections: Build and nurture positive working relationships within our team and with our service users.
• Solve Problems: Address and resolve high volume queries, ensuring customer satisfaction by escalating complex issues when necessary.
• Ensure Accuracy: Perform data checking and monitoring tasks, including working with spreadsheets to keep everything running smoothly.
What we’re looking for:
• Previous administrative experience.
• Good IT skills with MO365 experience (including Word, Outlook, Teams and Excel).
• Excellent organisation and prioritisation skills.
• Strong communication, customer service, interpersonal and teamwork skills.
• Patience, compassion, and empathy in all interactions. You’ll treat all service users with dignity and respect and have a strong focus on customer service.
Why join us?
• Make a Difference: Work in collaborative partnership with organisations across Health and Social care to maximise independence, prevent hospital admissions, and facilitate rapid discharge from hospital to improve outcomes for the people of Hampshire.
• Career Growth: Access to a wealth of rewarding career choices.
• Professional Development: Supportive supervision and continuous learning opportunities.
• Employee Support: Access to Health Assured's comprehensive Employee Assistance Programme to support your physical and mental wellbeing, including 24/7 telephone support, a suite of online resources, and legal and financial advice.
• Competitive Benefits Package: Including generous annual leave entitlement, occupational sick pay, and access to the Local Government Pension Scheme.
Working Patterns
The working hours for this position follow a current pattern of Monday – Friday, 8.30am – 4.30pm, including a 30-minute lunch break. Following your induction, you can choose to work from home up to 2 days per week, giving you a work/life balance that suits you.
Please note: We are unable to offer sponsorship for this role and therefore it is essential that you already have the right to work in the UK before applying.
To learn more about this role, please review our Candidate Pack available on our website. Please click on the Apply button for details.
Applicants can expect to hear from us within two weeks of the advertised closing date.
Other job titles you may be searching for: Receptionist, Administrative Assistant, Administrative Officer, Administrative Support, Administrative Coordinator, Secretary, Administrative Specialist, Business Support, Office Assistant, Personal Assistant, Office Administration, Administrator.
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