Care Navigator (Receptionist) Apprentice, Penistone Group Practice, Penistone, S36 6BR
| Dyddiad hysbysebu: | 02 Mehefin 2025 |
|---|---|
| Oriau: | Llawn Amser |
| Dyddiad cau: | 16 Mehefin 2025 |
| Lleoliad: | Sheffield, South Yorkshire |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Barnsley College |
| Math o swydd: | Prentisiaeth |
| Cyfeirnod swydd: | CARE |
Crynodeb
You would be working within the reception/admin teams helping to provide an effective and smooth-running service, assisting patients & visitors and carrying our general reception/admin tasks.
SUMMARY OF MAIN DUTIES AND RESPONSIBILITIES
1. Dealing with patient’s requests, both face to face and on the telephone.
(a) Arranging appointments for GP surgeries and Practice Nurse clinics.
(b) Taking and processing requests for home visits.
(c) Taking requests for and issuing repeat prescriptions.
SUMMARY OF MAIN DUTIES AND RESPONSIBILITIES
1. Dealing with patient’s requests, both face to face and on the telephone.
(a) Arranging appointments for GP surgeries and Practice Nurse clinics.
(b) Taking and processing requests for home visits.
(c) Taking requests for and issuing repeat prescriptions.
(d) Answering general enquiries.
(e) Explaining surgery protocols.
(f) Taking messages for other members of staff/colleagues.
2. Organising patient records.
(a) Collating and sorting new patient medical records prior to summarising.
(b) Filing medical records as necessary.
(c) Scanning hospital results/letters into patient electronic medical records.
3. Carrying out routine administrative duties.
(a) Opening/securing GP consulting rooms after each surgery, ensuring rooms are tidy and all PCs are closed down correctly.
(b) Ensuring adequate stocks of stationery, leaflets and forms.
(c) Ensuring all post is despatched from surgery each night.
(d) Ensuring doctors rooms are supplied with adequate stationery/requisites
4. Other duties
(a) Following initial training, the use of computerised medical records.
(b) Entering relevant clinical data to patient’s computerised medical records.
(c) General responsibility for overall appearance of reception area.
(d) Making of refreshments (tea/coffee) as appropriate.
(e) Any other duties in keeping with the post.
Future Prospects: With sufficient experience the candidate could progress to Team Manager or another role within the Practice.
Training: Delivery to be completed on site and off the job training either at Barnsley College or your place of work. Student to complete a Customer Service Practitioner Level 2.
Qualifications: GCSE maths and English at Grade 4 or above or equivalent desirable.
Skills required:
Experience of Microsoft Office
Experience in General Practice/NHS setting
Experience of EMIS clinical computer system
Personal Qualities:
Reliable/Good attendance record
Ability to work on own initiative and as part of a team
Ability to work with attention to detail and accuracy
Excellent communication skills (verbal & written)
Ability to work effectively in a busy environment.
Prepared to work overtime/flexible hours in accordance with the practice needs
Good sense of humour.
Working week: 37.5 hours, Monday – Friday, on a shift rota basis.
Company Benefits:
Attendance Bonus
Christmas Bonus
Summer Party
About the employer: We are a group of GP surgeries across Penistone, Thurgoland and Silkstone. We are the second largest GP Practice in Barnsley. The role of Medical Secretary will be based at our Thurgoland branch in a team of 5.
SUMMARY OF MAIN DUTIES AND RESPONSIBILITIES
1. Dealing with patient’s requests, both face to face and on the telephone.
(a) Arranging appointments for GP surgeries and Practice Nurse clinics.
(b) Taking and processing requests for home visits.
(c) Taking requests for and issuing repeat prescriptions.
SUMMARY OF MAIN DUTIES AND RESPONSIBILITIES
1. Dealing with patient’s requests, both face to face and on the telephone.
(a) Arranging appointments for GP surgeries and Practice Nurse clinics.
(b) Taking and processing requests for home visits.
(c) Taking requests for and issuing repeat prescriptions.
(d) Answering general enquiries.
(e) Explaining surgery protocols.
(f) Taking messages for other members of staff/colleagues.
2. Organising patient records.
(a) Collating and sorting new patient medical records prior to summarising.
(b) Filing medical records as necessary.
(c) Scanning hospital results/letters into patient electronic medical records.
3. Carrying out routine administrative duties.
(a) Opening/securing GP consulting rooms after each surgery, ensuring rooms are tidy and all PCs are closed down correctly.
(b) Ensuring adequate stocks of stationery, leaflets and forms.
(c) Ensuring all post is despatched from surgery each night.
(d) Ensuring doctors rooms are supplied with adequate stationery/requisites
4. Other duties
(a) Following initial training, the use of computerised medical records.
(b) Entering relevant clinical data to patient’s computerised medical records.
(c) General responsibility for overall appearance of reception area.
(d) Making of refreshments (tea/coffee) as appropriate.
(e) Any other duties in keeping with the post.
Future Prospects: With sufficient experience the candidate could progress to Team Manager or another role within the Practice.
Training: Delivery to be completed on site and off the job training either at Barnsley College or your place of work. Student to complete a Customer Service Practitioner Level 2.
Qualifications: GCSE maths and English at Grade 4 or above or equivalent desirable.
Skills required:
Experience of Microsoft Office
Experience in General Practice/NHS setting
Experience of EMIS clinical computer system
Personal Qualities:
Reliable/Good attendance record
Ability to work on own initiative and as part of a team
Ability to work with attention to detail and accuracy
Excellent communication skills (verbal & written)
Ability to work effectively in a busy environment.
Prepared to work overtime/flexible hours in accordance with the practice needs
Good sense of humour.
Working week: 37.5 hours, Monday – Friday, on a shift rota basis.
Company Benefits:
Attendance Bonus
Christmas Bonus
Summer Party
About the employer: We are a group of GP surgeries across Penistone, Thurgoland and Silkstone. We are the second largest GP Practice in Barnsley. The role of Medical Secretary will be based at our Thurgoland branch in a team of 5.