Warning Mae'r hysbyseb swydd hon wedi dod i ben ac mae'r ceisiadau wedi cau.

Operational Support Assistant

Dyddiad hysbysebu:	30 Mai 2025
Cyflog:	£25,147.00 i £27,783.00 bob blwyddyn
Gwybodaeth ychwanegol am y cyflog:	£25147.00 - £27783.00 a year
Oriau:	Llawn Amser
Dyddiad cau:	27 Mehefin 2025
Lleoliad:	Brighton, BN3 7GS
Cwmni:	NHS Jobs
Math o swydd:	Parhaol
Cyfeirnod swydd:	B0582-25-0001

Crynodeb

Rota Support Organising the staffing rotas ensuring there are adequate staffing levels as per operational guidelines Managing staff enquiries regarding shifts Sending regular reminders to all staff of the shifts and other routine tasks to mitigate last minutes cancellations Ensure any issues with staffing the rota are escalated to the Operational Support Lead Staff Onboarding, Training and Compliance Responsibility for the administration of the recruitment and selection of appropriate staff to services, ensuring that contracts of employment are provided to all staff Work to ensure appropriate indemnity for clinicians who work within B&HF's services Maintain an effective induction and training programme for all staff added to the rota and checking IT system logins Ensure that all relevant employment legislation is followed and maintain an awareness of changes in employment legislation Ensure that staff adhere to the relevant policies, procedures, and protocols. Arranging the training and site inductions for all new B&HF service staff Support the Operational Support Lead to ensure all new staff added to the rota are compliant to statutory requirements and that the service holds the necessary documentation as per set guidelines Maintain the workforce platform, Luna, with details and paperwork for all staff and escalate any issues with staff compliance to the Operational Support Lead Arrange new staff access to B&HF clinical systems Operational Support Support for ensuring the B&HF services have access to all facilities, equipment, consumables, and dressings or vaccines to ensure smooth running of the service Support with the security of the facilities during operational hours of EA and other B&HF services Work with the host Practice Manager, Operational Support Lead and Operational Services Lead to raise any issues relating to facilities, equipment and consumables in a timely manner Support with the day to day running of B&HF services, ensuring that all staff understand how to access timely support and advice and resolve issues quickly Undertake crosschecks across the B&HF services to ensure patient safety and service quality is being maintained as per the relevant service protocols Support the Operational Support Lead to ensure staff working environments and clinical practice space is appropriate and meets the needs of the service by ensure that the area managers regularly undertake premises site assurance To follow team Standard Operating Procedures and organisational policies and procedures Communication and Engagement Monitoring the email inboxes and website contacts & follow up any issues raised by patients or staff issues highlighting any concerns Support the services Complaints procedure Manage communications across the extended team ensuring everyone is kept abreast of developments and changes Maintain productive relationships encouraging the giving and receiving of regular feedback to create and maintain a culture of constantly seeking to refine and improve the service Engage with patients, internal and external stakeholders Engage with service users to understand peoples experience and to measure levels of satisfaction with services. Work collaboratively to help develop and promote a positive working culture, encouraging staff participation and involvement in developing, improving and promoting the service Project Support Co-ordinate attend and, or facilitate meetings, and transcribe any minutes and notes as required Other project related assistance as required by the Operational Services Lead and Business Development Lead Governance Be responsible for liaising with relevant managers and coordinating incident, complaint and compliment logging, investigation and reporting, ensuring that the appropriate actions are taken, and learning shared within the service and across partner organisations where appropriate Be responsible for the initial investigation of incidents and complaints, and escalating to the Operational Support Lead where appropriate Support the leadership team to maintain, develop and implement systems and processes for the Governance of the service Support the leadership team to ensure that clinical and organisational policies and procedures are developed and implemented in relation to: clinical risk management, clinical incidents, complaints and compliments, consent, information governance, workforce competencies Responsible for updating the Service Risks and Issues Register Reception Practice Support Cover the reception desk when required during EA, PLT or other service times and present a professional and courteous image to all service users, visitors and staff Welcome visitors and provide all possible assistance, including arrangements for access requirements, ensuring that the appropriate staff member is informed of their arrival Communicate courteously and politely when dealing with enquiries Use of clinical and other digital systems to support service provision in accordance with agreed standard processes and procedures, and within agreed time frames. Ensuring the accuracy and quality of data recorded To be able to be flexible with working hours including weekends and evenings Personal Performance Management Undertake any other duties required, as appropriate to the role Responsibility for maintaining a record of own personal and/or professional development Responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work Quality Alert line manager to any issues compromising quality of projects and operational work streams Effectively manage own time, workload and resources Work with GP practices and other providers to work within risk management and health and safety policies and procedures Adhere to robust process for recording incidents, complaints, accidents and significant events To provide administrative support to assist with the development and management of any changes or new processes and systems that need implementing To carry out any other appropriate duties as determined by the Operational Services Lead and Business Development Lead Maintain the service Operational Policy, EA SOPs, Service inductions and shared drive and make suggestions where required in line with service developments