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Mae'r hysbyseb swydd hon wedi dod i ben ac mae'r ceisiadau wedi cau.
Chief Operations Officer
| Dyddiad hysbysebu: | 30 Mai 2025 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | Negotiable |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 12 Mehefin 2025 |
| Lleoliad: | Warwick, CV34 5BW |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | M9203-25-0018 |
Crynodeb
Operational Leadership: Oversee day-to-day operations of technology service management, infrastructure and back-office services. Manage and streamline processes to improve service delivery, operational efficiency, and resource utilisation. Lead, develop, and motivate a high-performing team of technology professionals, delivery managers and services operational staff. Strategic Planning and Execution: Collaborate with senior leadership to define and execute long-term strategies for the technology services division. Align operational objectives with overall business goals and ensure the operational strategy is in line with the companys vision and objectives. Drive the implementation of new technology initiatives, operational improvements, and cost-reduction measures. Reduce complexity and risk through standardisation of platforms and technologies Ensure end user technology is aligned to roles and drives efficient use of our clients investment. Oracle EPR Lead on all aspects for delivery of the end user computing environment for Oracle EPR Participate in EPR project workstream meetings for all areas as required Work with the EPR Technology team to develop appropriate support models for the single instance Oracle EPR Service Delivery Management: Ensure consistent, high-quality delivery of technology services to clients, meeting both contractual obligations and client expectations. Develop and monitor key performance indicators (KPIs) to assess the performance of the technology services division. Implement best practices for service delivery, customer satisfaction, and continuous improvement. Financial Management: Oversee budgeting, forecasting, and resource allocation for technology services operations. Develop financial models to measure operational performance and identify areas for cost optimisation. Ensure the division meets financial goals while maintaining quality and customer satisfaction. Innovation and Change Management: Identify and leverage emerging technologies and industry trends to enhance service offerings and improve operational processes. Lead efforts in change management, ensuring smooth transitions as new technologies, processes, or strategies are implemented. Promote a culture of innovation within the technology services team, encouraging creative problem-solving and continuous improvement. Compliance and Risk Management: Ensure that all technology services comply with industry standards, regulations and best practices. Maintain current accreditations and identify opportunities for additional industry recognised accreditation. Develop and implement risk management frameworks to mitigate operational, financial, and cybersecurity risks. Collaboration and Stakeholder Management: Communicate operational strategies, performance updates, and issues to the CTO and executive team. Cultivate strong relationships with key stakeholders, third party suppliers and strategic partners. Deliver all technical aspects of the Oracle EPR Review the current departmental structures and revise to suit service needs Provide an exceptional customer service experience Proactively develop and implement continual service improvements Develop and inspire team members through commitment and enthusiasm Foster and demonstrate an inclusive team culture focused on service excellence and exceptional performance Manage delegated budgets according to Innovate SFI's guidelines