Administration Officer – DWP Decision Making (FTA up to 12 months)
| Posting date: | 30 May 2025 |
|---|---|
| Salary: | £26,770 per year |
| Hours: | Full time |
| Closing date: | 13 June 2025 |
| Location: | Stockport, Greater Manchester |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | Government Recruitment Service |
| Job type: | Temporary |
| Job reference: | 405234 |
Summary
Successful candidates can expect to be involved in a range of the following:
Provide excellent customer service using your communication skills to help a range of claimants, some with very complex needs
Encourage those claimants accessing Universal Credit to apply online and maintain their claims independently online where possible
Support to claimants claiming benefits, helping them to take ownership and responsibility for their claim and to prepare for how their benefit might change in the future
Provide coaching support to claimants, and directing them to an appropriate provider if necessary
Build positive, trust-based relationships with claimants that encourage and motivate
Handle sensitive and challenging situations with claimants, which can be via telephone
Confidently use digital services, such as Microsoft word, outlook and excel
All prospective applicants should fully consider the candidate pack before applying.
Provide excellent customer service using your communication skills to help a range of claimants, some with very complex needs
Encourage those claimants accessing Universal Credit to apply online and maintain their claims independently online where possible
Support to claimants claiming benefits, helping them to take ownership and responsibility for their claim and to prepare for how their benefit might change in the future
Provide coaching support to claimants, and directing them to an appropriate provider if necessary
Build positive, trust-based relationships with claimants that encourage and motivate
Handle sensitive and challenging situations with claimants, which can be via telephone
Confidently use digital services, such as Microsoft word, outlook and excel
All prospective applicants should fully consider the candidate pack before applying.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.