Patient and Family Liaison Case Manager | Cambridge University Hospitals NHS Foundation Trust
| Dyddiad hysbysebu: | 29 Mai 2025 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | £37,338 - £44,962 p.a. pro rata |
| Oriau: | Rhan Amser |
| Dyddiad cau: | 28 Mehefin 2025 |
| Lleoliad: | Cambridge, CB2 0QQ |
| Cwmni: | Cambridge University Hospitals NHS Foundation Trust |
| Math o swydd: | Cytundeb |
| Cyfeirnod swydd: | 7244001/180-F-255137 |
Crynodeb
The Trust is undertaking a significant programme of work following concerns raised about the practice of a Trauma and Orthopaedic surgeon who specialises in children.The primary aim of the programme is toidentifyand address instances of harm to patients, and to ensure open,sensitiveandtimelycommunication with affected patients and their families.
The four post holderswill be supporting patients and their families and loved ones through the investigation into the incident which has occurred within a service provided by the Trust.
This will include:
• The regular contact with family/patients with regards to the Trust’s response and review of the incident.
• Ensuring there is effective liaison with theLead Patient and Family Liaison Officer (PFLO), thereby ensuring patients/families are supported effectively and compassionately with respect of their individual needs.
• Attend meetings with lead PFLO to raise issues and updatesregardingpatient and families.
• Support delivery of compassionate engagement and involvement of patients and families involved in the incident.
• Record and update issues raised to help inform an analysis on themesidentifiedfrom the patient/family engagement process
The post holders must be flexible and able to respond to the needs of families or carers, this may include working (not on a regular basis) outside of office hours, weekends and over Bank Holidays.
The role requires sensitivity, professionalism, communication and integrity and may include dealing with and providing support to individuals some of whom may be deeply distressed.
• Supporting the Lead Patient and Family Liaison Officer with the management of interactions with patient and families.
• Effective liaison with patients and families ensuring they are supported effectively and compassionately with respect of their individual needs.
• Provide support to patients/families and link in with other support systems within the Trust i.e. psychological support, Chaplaincy.
• Support the Lead Family Liaison Officer with the Duty of Candour process ensuring requirements are met and patients and families are fully informed of the investigation and process
• Answering and documenting all calls into the helpline
• Completion of relevant patient trackers with patient information
• Answering and documenting all calls into Patient and Family Liaison
• Hole a case load of patients/families and ensure regular contact is made as agreed by the incident management team
• Be the point of contact forallocatedcase load to address all queries and concerns they may have.
Our Trust
Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke’s Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people – patients, staff and partners. Recognised as providing ‘outstanding’ care to our patients and rated ‘Good’ overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH’s values – Together - Safe, Kind, Excellent – are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.
CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people’s age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.
Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.
Please note:- Internal applicants on permanent contracts can only apply for this post as a secondment and must have the approval of your current line manager before applying.
This vacancy will close at midnight on 12th June 2025
Interviews are due to be held on 23rd June 2025
Benefits to you
At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.
On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only café, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.
CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.
Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.
We welcome applications from the Armed Forces.
This advert closes on Thursday 12 Jun 2025