Band 7 Complaints & PALS Manager | Royal Free London NHS Foundation Trust
| Dyddiad hysbysebu: | 29 Mai 2025 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | £51,883 - £58,544 per annum inclusive of HCAs |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 28 Mehefin 2025 |
| Lleoliad: | London, N18 1QX |
| Cwmni: | Royal Free London NHS Foundation Trust |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 7200361/391-NMUH-7200361 |
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To provide operational line management, support and leadership of the Complaints and Patient Advise Liaison Service (PALs) team.
To coordinate the activity of the Complaints and Patient Advise Liaison Service (PALs) team delivering service and outcomes as specified in the complaints policy and procedures in accordance with national legislative requirements.
Supervise the Complaints & PALS staff responsible for responding to (formal and informal) complaints and concerns raised by patients, relatives, service users and staff, ensuring that relevant processes and guidelines are followed, and that appropriate standards of accuracy and brevity are maintained. Lead the team in providing a visible and effective PALs service by ensuring patients, service users, carers and the public have access to and receive timely and high quality support, information and advice from the team. Working closely with staff and managers to resolve complaints, comments and concerns in a timely and efficient way in order to achieve the best possible outcome for complainants and the clinical services concerned.
To provide operational line management, support and leadership of the Complaints and Patient Advise Liaison Service (PALs) team.
To coordinate the activity of the Complaints and Patient Advise Liaison Service (PALs) team delivering service and outcomes as specified in the complaints policy and procedures in accordance with national legislative requirements.
Supervise the Complaints & PALS staff responsible for responding to (formal and informal) complaints and concerns raised by patients, relatives, service users and staff, ensuring that relevant processes and guidelines are followed, and that appropriate standards of accuracy and brevity are maintained. Lead the team in providing a visible and effective PALs service by ensuring patients, service users, carers and the public have access to and receive timely and high quality support, information and advice from the team. Working closely with staff and managers to resolve complaints, comments and concerns in a timely and efficient way in order to achieve the best possible outcome for complainants and the clinical services concerned.
North Mid is part of North Central London integrated care system – consisting of the NHS and Local authority organisations in Camden, Islington, Barnet, Enfield and Haringey. As with other ICS’s, we are working increasingly closely with partners and indeed many of our financial and performance objectives are measured at this system level. Whilst all organisations remain as standalone, statutory bodies we have an ICS infrastructure for making shared decisions and agreeing shared approaches.
We are proud of our staff and want to ensure their training allows them to provide excellent clinical care. We are also a training unit for medical students from UCL and St George’s University Grenada, and for nursing and midwifery students from Middlesex and City Universities.
Take a tour of our hospitalhere
To provide operational line management, support and leadership of the Complaints and Patient Advise Liaison Service (PALs) team.
To coordinate the activity of the Complaints and Patient Advise Liaison Service (PALs) team delivering service and outcomes as specified in the complaints policy and procedures in accordance with national legislative requirements.
Supervise the Complaints & PALS staff responsible for responding to (formal and informal) complaints and concerns raised by patients, relatives, service users and staff, ensuring that relevant processes and guidelines are followed, and that appropriate standards of accuracy and brevity are maintained. Lead the team in providing a visible and effective PALs service by ensuring patients, service users, carers and the public have access to and receive timely and high quality support, information and advice from the team. Working closely with staff and managers to resolve complaints, comments and concerns in a timely and efficient way in order to achieve the best possible outcome for complainants and the clinical services concerned.
This advert closes on Thursday 12 Jun 2025