Client Operations Support Officer
| Dyddiad hysbysebu: | 29 Mai 2025 |
|---|---|
| Cyflog: | £25,183 i £26,409 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 15 Mehefin 2025 |
| Lleoliad: | Lincoln, Lincolnshire |
| Gweithio o bell: | Hybrid - gweithio o bell hyd at 2 ddiwrnod yr wythnos |
| Cwmni: | Lincolnshire County Council |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 1213/753 |
Crynodeb
Looking for a career at Lincolnshire County Council? Want to be part of a team that delivers innovative passenger transport solutions whilst working in a fast paced and dynamic team? Then we want to hear from you!
About the role
We enable passengers to travel to and from school and other places of education, for social care reasons and we provide a demand responsive CallConnect bus service to connect communities across the county.
As a Transport Support Officer you will be assisting in arranging transport for multiple users across the county including, school journeys and our CallConnect on demand bus service. Taking varying calls for all transport related issues within a relaxed but busy office environment, you will be trained with the knowledge required to give the residents of Lincolnshire expert advice on what is available.
The team also manages the county’s local bus and community transport network, alongside supporting the development of Sustainable Travel.
Working within a hybrid team, learning from and assisting colleagues to deliver an exceptional service to the public of Lincolnshire. This role offers hybrid working. Working hours of Monday to Friday 06.30 – 19.00 and Saturday 07.30 – 18.00 on a adhoc rota basis.
We have full time and part time opportunities available (26 hrs per week). When applying please specify your area of interest.
About the team
Transport Services is part of the Council’s Place Directorate and is responsible for developing and delivering passenger transport solutions across Lincolnshire for more than 20,000 passengers daily.
The team is expanding, and we’re looking for people who want to be a part of our exciting future! It’s a lively, dynamic, and growing team delivering vital services that get the County moving.
About Our Offer
Along with a competitive salary we are offering:
“Green book” Local Government terms and conditions
Access to Local Government Pension scheme (contribution rate of approx. 24%)
Comprehensive benefits package including salary sacrifice for cars, cycles, plus excellent discount schemes
37 hour working week (as full time) including flexible and hybrid working
A generous leave entitlement with a minimum of 25 days plus bank holidays and the option to buy more
Free financial wellbeing advice
Further details can be found here: Rewards and benefits – Lincolnshire County Council
If this sounds like the role for you, then please read through the full Job Description, before clicking apply! If you would like to know more about Lincolnshire County Council and our current vacancies then click on over to www.lincolnshire.gov.uk.
Applications will close on 15/06/25 and interviews will take place WC 30/06/25
For a confidential and informal discussion about the role please contact:
Sally Shear via email sally.shear@lincolnshire.gov.uk
Best of luck with your application
Please be advised that this position may be subject to a criminal record check.
All candidates are advised to read the attached job information pack prior to making an application.
On occasion we receive significantly more applications than expected for some vacancies and under such circumstances we reserve the right to bring forward the closing date of the advertisement. We therefore strongly advise you to apply for the role promptly to avoid disappointment should the closing date be brought forward.
We operate a talent pool scheme whereby candidates who are not successful on this occasion may be considered for a period of up to 3 months for equal positions.
Lincolnshire County Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.
A Smarter Working Employer
We have embraced new ways of working and hybrid working will be a feature of this role. You will be given a nominated contractual work base and you will be required to commute to this work base when necessary. Working arrangements regarding hybrid working will be discussed as part of the appointment process.
Our technology platform and equipment is very good enabling you to connect and collaborate remotely. We require that you have in place good connectivity, and we will discuss during the recruitment process if support with this is needed.
Fluency Duty
In accordance with Part 7 of the Immigration Act 2016 (Fluency Duty), the ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post.
About the role
We enable passengers to travel to and from school and other places of education, for social care reasons and we provide a demand responsive CallConnect bus service to connect communities across the county.
As a Transport Support Officer you will be assisting in arranging transport for multiple users across the county including, school journeys and our CallConnect on demand bus service. Taking varying calls for all transport related issues within a relaxed but busy office environment, you will be trained with the knowledge required to give the residents of Lincolnshire expert advice on what is available.
The team also manages the county’s local bus and community transport network, alongside supporting the development of Sustainable Travel.
Working within a hybrid team, learning from and assisting colleagues to deliver an exceptional service to the public of Lincolnshire. This role offers hybrid working. Working hours of Monday to Friday 06.30 – 19.00 and Saturday 07.30 – 18.00 on a adhoc rota basis.
We have full time and part time opportunities available (26 hrs per week). When applying please specify your area of interest.
About the team
Transport Services is part of the Council’s Place Directorate and is responsible for developing and delivering passenger transport solutions across Lincolnshire for more than 20,000 passengers daily.
The team is expanding, and we’re looking for people who want to be a part of our exciting future! It’s a lively, dynamic, and growing team delivering vital services that get the County moving.
About Our Offer
Along with a competitive salary we are offering:
“Green book” Local Government terms and conditions
Access to Local Government Pension scheme (contribution rate of approx. 24%)
Comprehensive benefits package including salary sacrifice for cars, cycles, plus excellent discount schemes
37 hour working week (as full time) including flexible and hybrid working
A generous leave entitlement with a minimum of 25 days plus bank holidays and the option to buy more
Free financial wellbeing advice
Further details can be found here: Rewards and benefits – Lincolnshire County Council
If this sounds like the role for you, then please read through the full Job Description, before clicking apply! If you would like to know more about Lincolnshire County Council and our current vacancies then click on over to www.lincolnshire.gov.uk.
Applications will close on 15/06/25 and interviews will take place WC 30/06/25
For a confidential and informal discussion about the role please contact:
Sally Shear via email sally.shear@lincolnshire.gov.uk
Best of luck with your application
Please be advised that this position may be subject to a criminal record check.
All candidates are advised to read the attached job information pack prior to making an application.
On occasion we receive significantly more applications than expected for some vacancies and under such circumstances we reserve the right to bring forward the closing date of the advertisement. We therefore strongly advise you to apply for the role promptly to avoid disappointment should the closing date be brought forward.
We operate a talent pool scheme whereby candidates who are not successful on this occasion may be considered for a period of up to 3 months for equal positions.
Lincolnshire County Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.
A Smarter Working Employer
We have embraced new ways of working and hybrid working will be a feature of this role. You will be given a nominated contractual work base and you will be required to commute to this work base when necessary. Working arrangements regarding hybrid working will be discussed as part of the appointment process.
Our technology platform and equipment is very good enabling you to connect and collaborate remotely. We require that you have in place good connectivity, and we will discuss during the recruitment process if support with this is needed.
Fluency Duty
In accordance with Part 7 of the Immigration Act 2016 (Fluency Duty), the ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post.
Aelod balch o'r cynllun cyflogwyr Hyderus o ran Anabledd
Hyderus o ran Anabledd
Gwybodaeth am Hyderus o ran Anabledd
Yn gyffredinol, bydd cyflogwr Hyderus o ran Anabledd yn cynnig cyfweliad i unrhyw ymgeisydd sy'n datgan eu bod yn anabl ac yn bodloni'r meini prawf lleiaf ar gyfer y swydd fel y diffinnir gan y cyflogwr. Mae'n bwysig nodi, mewn rhai sefyllfaoedd recriwtio fel nifer fawr o ymgeiswyr, cyfnod tymhorol ac amseroedd prysur iawn, efallai y bydd y cyflogwr am gyfyngu ar y niferoedd cyffredinol o gyfweliadau a gynigir i bobl anabl a phobl nad ydynt yn anabl. Am fwy o fanylion ewch i Hyderus o ran Anabledd.