Patient Services Administrator
| Dyddiad hysbysebu: | 29 Mai 2025 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | Negotiable |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 13 Mehefin 2025 |
| Lleoliad: | Filey, YO14 9AE |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | A4014-25-0001 |
Crynodeb
To be responsible for undertaking a wide range of secretarial and administrative duties and the provision of administrative support to the multidisciplinary team. Duties can include, but are not limited to, the processing of information (electronic and hard copy) in a timely manner, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers in accordance with current policies. Generic Responsibilities All staff at Filey Surgery have a duty to conform to the following, further information can be found in the attached job description: Equality, Diversity and Inclusion Safety, Health, Environment and Fire (SHELF) Confidentiality Quality and Continuous Improvement Learning and Development Collaborative Working Managing Information Service Delivery Security Professional Conduct Primary Key Responsibilities Incoming Correspondence: Process incoming and outgoing mail Action all incoming emails and mail in a timely manner Scanning of patient related documentation and attaching scanned documents to patients healthcare records. Allocation of electronic letters to appropriate clinician/department (bearing in mind absences from the practice due to working days, holidays and sickness), via SystemOne workflow. Managing this correspondence with coding and completion where appropriate. Communicating with secondary care and external agencies for patient related queries Input data into the patients healthcare records as necessary Processing requests for information i.e., SAR, insurance/solicitors letters and DVLA forms Coding & Actions on documents: Identifying relevant clinical information documented in patient correspondence Coding documents appropriately Completing any detailed actions on documents Clinically coding data on SystmOne Assisting with the onward management and administration of actions added by clinicians and other staff members. Producing Reports: Collating information, managing reports and records with regards to Safeguarding and attending meetings Electronic Results: Allocation of electronic results received to appropriate clinician (bearing in mind absences from the practice due to working days, holidays and sickness), via SystmOne workflow. Taking appropriate action on electronic results. Informing patients and taking phone calls regarding test results Appointments: Making patients appointments as requested for: On the day (urgent) appointments (after requests have been triaged) Flu/Covid Clinics Follow-up appointments from actions on letters & results Other administrative duties: Carrying out system searches as requested Summarising of patient notes for online registrations Answer incoming phone calls, transferring calls or dealing with the callers request appropriately Following procedure for any deaths and referring to the Medical Examiners Liaising with bereaved relatives, undertakers and secondary care regarding deaths and appropriate paperwork Maintain a clean, tidy, effective working area at all times File and store records as required Photocopy documentation as required Support all clinical staff with general administrative tasks as requested Process incoming and outgoing mail Managing stationery levels Manage petty cash used for incidental expenses Produce and record invoices for private work and ensure records are completed when payment received Managing all enquiries in an effective manner