Practice Operations Manager
| Dyddiad hysbysebu: | 29 Mai 2025 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | Negotiable |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 23 Mehefin 2025 |
| Lleoliad: | Crewe, CW1 3AW |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | A1218-25-0008 |
Crynodeb
Job summary To manage and coordinate all aspects of organisation functionality, motivating and managing staff, supporting financial performance through optimising efficiency, ensuring the organisation achieves its long-term strategic objectives in a safe and effective working environment. Primary key responsibilities The following are the core responsibilities of this role. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels. The Practice Operations Manager is responsible for: Overseeing the day-to-day operations of the organisation, ensuring staff achieve their primary responsibilities Functional management of all clinical and administrative staff Direct line management of the following staff: All salaried GPs, Clinical Line Managers, IT Manager, Operations Manager and all other staff not line managed by the previous list. Managing the recruitment and retention of staff. Ensuring that all staff undertake a robust induction process, including staff employed via the PCN Establishing, reviewing and regularly updating job descriptions and person specifications ensuring all staff are legally and gainfully employed. Implementing and embedding an effective staff appraisal process Implementing effective systems for the resolution of disciplinary and grievance issues Ensuring compliance with HR legislation First line HR Lead. Ensuring all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively Implementing and embedding an efficient business resilience plan (BRP) in conjunction with the Business Partner Leading change and continuous improvement initiatives; coordinating projects within the organisation as directed by the Business Partner. Ensuring the team reaches QOF targets (supported by the nursing and administrative leads Working with the Patient Services Manager, adopt a strategic approach to the management of all patient services matters Developing, implementing and embedding an effective communication strategy (internal) Ensuring the organisation maintains compliance with its NHS contractual obligations Actively encouraging and promoting the use of patient online services Publishing communications for internal and external use such as an organisation newsletter on a quarterly basis Liaising at external meetings as required Marketing the practice appropriately Supporting the management of the Patient Participation Group Supporting the Patient Services Manager when needed in the management of all complaints in line with current legislation and guidance. The management of the premises, including leading on health and safety aspects such as risk assessments and mandatory training Ensuring compliance with IT security and IG Coordinating the organisation diary, ensuring meetings are scheduled appropriately. Health & Safety Lead within the practice First point of contact with the building Manager