Customer Relationship Manager
| Posting date: | 29 May 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 28 June 2025 |
| Location: | N London, London |
| Remote working: | Fully remote |
| Company: | Adage Digital Ltd |
| Job type: | Permanent |
| Job reference: |
Summary
We are looking for an experienced and proactive Customer Relationship Manager to join our software company. The CRM will be responsible for building and maintaining long-term relationships with our clients, ensuring high levels of customer satisfaction, and acting as a strategic point of contact between the client and our internal teams (development, support, and sales).
Key Responsibilities:
Serve as the primary point of contact for assigned clients, ensuring clear communication and alignment of expectations
Understand client needs and translate them into actionable solutions with the development or support team
Conduct regular client reviews and follow-ups to maintain strong relationships and ensure continued satisfaction
Track client feedback, complaints, and suggestions, and coordinate timely resolutions with internal teams
Identify opportunities to upsell or cross-sell services and communicate added value propositions
Maintain detailed client records in the CRM system (e.g. Salesforce, HubSpot) and prepare performance or status reports
Collaborate with the sales, onboarding, and support teams to ensure a seamless customer journey
Contribute to customer retention strategies and support the onboarding of new clients
Required Skills and Qualifications:
Proven experience in client-facing roles, preferably in a software/SaaS or tech environment
Strong understanding of CRM principles, customer lifecycle management, and account growth
Excellent communication, interpersonal, and problem-solving skills
Ability to manage multiple client accounts and prioritize competing tasks effectively
Proficiency in CRM tools like Salesforce, Zoho, HubSpot, or equivalent
Analytical mindset with attention to detail and a customer-first approach
Bachelor's degree in Business, Marketing, IT, or related field (or equivalent experience)
Preferred Qualifications (Optional):
Experience in software implementation, onboarding, or support
Understanding of Agile methodologies or software development lifecycle
BTEC Level 7 / RFQ Level 6-7 business qualification (ideal for Skilled Worker roles)
What We Offer:
A dynamic work environment in a growing software company
Flexibility to work remotely or in a hybrid setup
Opportunities for training and professional development
Competitive salary with performance-based growth opportunities
Supportive team culture and open communication
Key Responsibilities:
Serve as the primary point of contact for assigned clients, ensuring clear communication and alignment of expectations
Understand client needs and translate them into actionable solutions with the development or support team
Conduct regular client reviews and follow-ups to maintain strong relationships and ensure continued satisfaction
Track client feedback, complaints, and suggestions, and coordinate timely resolutions with internal teams
Identify opportunities to upsell or cross-sell services and communicate added value propositions
Maintain detailed client records in the CRM system (e.g. Salesforce, HubSpot) and prepare performance or status reports
Collaborate with the sales, onboarding, and support teams to ensure a seamless customer journey
Contribute to customer retention strategies and support the onboarding of new clients
Required Skills and Qualifications:
Proven experience in client-facing roles, preferably in a software/SaaS or tech environment
Strong understanding of CRM principles, customer lifecycle management, and account growth
Excellent communication, interpersonal, and problem-solving skills
Ability to manage multiple client accounts and prioritize competing tasks effectively
Proficiency in CRM tools like Salesforce, Zoho, HubSpot, or equivalent
Analytical mindset with attention to detail and a customer-first approach
Bachelor's degree in Business, Marketing, IT, or related field (or equivalent experience)
Preferred Qualifications (Optional):
Experience in software implementation, onboarding, or support
Understanding of Agile methodologies or software development lifecycle
BTEC Level 7 / RFQ Level 6-7 business qualification (ideal for Skilled Worker roles)
What We Offer:
A dynamic work environment in a growing software company
Flexibility to work remotely or in a hybrid setup
Opportunities for training and professional development
Competitive salary with performance-based growth opportunities
Supportive team culture and open communication