Service Manager | Milton Keynes University Hospital NHS Foundation Trust
| Dyddiad hysbysebu: | 28 Mai 2025 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | £46,148 - £52,809 Per annum |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 27 Mehefin 2025 |
| Lleoliad: | Milton Keynes, MK6 5LD |
| Cwmni: | Milton Keynes University Hospital NHS Foundation Trust |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 7242625/430-MED25-78A |
Crynodeb
Service Manager
Department: Medicine
Band 7
Hours: 37.5 per week, all MKUH roles will be considered for flexible working
Previous candidates need not apply.
This role sits within the Operational Team in the Medicine Division. A fast paced and friendly environment, perfect for those wanting a fresh challenge in a supportive team. The role will be supporting the Operational Manager to oversee services for our Patients, from day-to-day management to long term strategic planning and line management responsibilities.
The role requires someone with excellent organisation and communication skills, who can build strong working relationships with relevant stakeholders. The post holder needs to demonstrate initiative, critical thinking and ability to problem solve to support our teams and services. Having experience and an understanding of key operational areas such as National Targets, Capacity and Demand and relevant National NHS context is key.
This role encourages personal development such as undertaking leadership and management courses, as well as the Hospital’s own MK Managers Way Programme.
Interview date: W/C 16.06.2025
• To manage administrative and support teams within the service / Division
• Ensure appraisal and mandatory training requirements for all staff are met in the CSU.
• Manage performance and waiting lists within area of responsibility to ensure that Trust and external standards are understood and adhered to and that performance reports are produced to ensure Divisional compliance.
• Continually monitor demand and capacity of the service identifying and escalating risks appropriately.
• Support the governance arrangements within the Division including audit, complaints, incidents, risks and health and safety. Investigate patient complaints related to area of responsibility.
• Review and manage delegated budgets within own area of responsibility and to ensure budgets are controlled and savings plans are delivered as directed by Senior Operational Manager.Provide clinical teams with management, data and business support as required.
We care We communicate We collaborate We contribute
MKUH staff scored highest for ‘I look forward to coming to work’ (NHS Staff Survey 2023).
• Free on-site parking
• Free refreshments
• Great flexible working opportunities
• Discounted gym membership
• Lease car scheme
• Generous annual leave and pension scheme
• On site nursery (chargeable)
• Extensive staff health and well-being programme
Milton Keynes University Hospital NHS Foundation Trust, in partnership with the University of Buckingham, is a University Teaching Hospital; we conduct research and teaching on site to improve the care of our patients. The hospital is undergoing significant investment, and we are proud to be rated good by the CQC. Visit our website to catch up on our latest news.
Service Delivery, Service Improvement, Excellent Outcomes for Patients
• Support the operations manager in developing service development plans to align national direction / strategies and local priorities.
• To work as part of a CSU and be involved in improvement initiatives.
• To lead or work as part of a Pathway Team as directed by CSU leadership and to lead and champion wider quality improvement work.
Performance Management
• Monitor and manage the performance within the service / Division [including RTT reports, waiting lists, discharge summary completion, outpatient new to follow up ratios, diagnostic treatment status, length of stay]. Ensure data validation is completed to achieve required national and local RTT targets and milestones.
• Work across the Division to ensure that the Trust access standards are consistently met for all patients.
Communication
• Communicate clearly and effectively with staff to ensure they are kept up to date with relevant information, about divisional business plans and operational requirements.
• Provides information regarding performance in a supportive manner which encourages collaborative working to deliver against targets to administrative staff.
Staff Management
• To manage administration and support staff employed within service /Division.
• Manage timely and effective recruitment and retention of staff. As directed by the Operational Manager for the CSU.
• Ensure appraisal is carried out for all staff and training needs are identified.
Business Planning and Management
• Support plans for the development of services as required and as directed by the CSU Lead and Operational Manager.
• Analysing and interpreting complex data to deliver well-presented information.
• Regularly monitor demand and activity within area of responsibility.
Please refer to the job description for further details.
This advert closes on Monday 9 Jun 2025