Business Support Officer Level 3
| Dyddiad hysbysebu: | 28 Mai 2025 |
|---|---|
| Oriau: | Llawn Amser |
| Dyddiad cau: | 27 Mehefin 2025 |
| Lleoliad: | Nottingham, NG6 8PS |
| Cwmni: | Nottingham City Council |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 5157 |
Crynodeb
Contract Type: Permanent
Working Hours: 37 hours per week 08.30am-4.50pm or 09.00am-5.00pm
Worker Type: Onsite Worker
Salary: Starting Salary is £25,992 (Level one) rising to £26,835 (Level three) per annum (pro rata for part-time)
Locations: Bulwell Riverside Shared Centre, Meadows, Hyson Green and Bestwood Children Centres.
We are seeking a highly motivated Business Support Officer to primarily support the citywide Family Hubs and Bulwell Riverside Youth Service with day-to-day reception and administrative support.
The Family Hubs act as central access points for integrated family support services. They offer early help, parenting support, health and wellbeing services, and targeted interventions for families with additional needs. The goal is to provide the right support at the right time, helping families thrive and reducing the need for more intensive interventions later on.
The Youth Service provides safe, supportive spaces where young people can engage in positive activities, build friendships, and develop new skills. Through after-school and evening sessions, they offer sports, arts, music, leadership programmes, accredited learning, and wellbeing workshops. The service aims to empower young people, build confidence, and reduce risk-taking behaviours.
In this post, you will be part of a team who strive to make a positive difference to children and young people's lives every day.
This role would be perfect for someone who is organised, people-focused, and passionate about service improvement—someone who thrives in a busy environment, enjoys problem-solving, and is committed to helping frontline teams deliver the best possible outcomes for families and young people, so if that is you, we want to hear from you.
Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best.
* You can read more about the different benefits offered to colleagues working for Nottingham City Council here.
About the Role
Your day-to-day tasks will be varied and rewarding. You’ll be the first point of contact on reception—welcoming families and professionals, handling calls, and managing enquiries with care and professionalism. You’ll support the team by minuting meetings, booking rooms and interpreters, drafting letters, and keeping our systems and records up to date. You’ll also help process referrals, manage purchases and invoices, and play a key role in keeping everything running smoothly behind the scenes.
About You
The ideal candidate will have:
- At least one year’s experience in business support, administration, customer service, or a similar role, with a strong commitment to delivering high-quality, customer-focused service.
- A proactive and organised approach to managing your own workload, with the flexibility to adapt to changing priorities.
- Confident use of Microsoft Office applications, including Outlook, Word, Excel, and Teams.
- Excellent communication skills and confident personality - able to engage effectively with colleagues, citizens, and partner agencies in person, over the phone, and via email.
- Strong administrative skills, with the ability to handle a wide range of office tasks accurately and efficiently.
- A professional and discreet approach to handling sensitive information and maintaining confidentiality.
- Experience in supporting meetings, including taking accurate and clear minutes.
A DBS standard check is required for this post.
You can find the job description for this post here
For informal enquiries please contact Manuel Keil, Service Delivery Lead, by telephone on 07922 891 813 or by email at manuel.keil@nottinghamcity.gov.uk.
Closing Date: 18th June 2025 - Please note there may be occasions where we close the advert before the closing date and we encourage you to apply as soon as possible.
Interview date to be confirmed.
If you have any technical issues when completing your application, please contact our Employee Service Centre: https://emss.org.uk/support
By applying to this job, you agree to our Terms & Conditions.
Aelod balch o'r cynllun cyflogwyr Hyderus o ran Anabledd