POA Receptionist / Clerical Officer | University Hospitals of Morecambe Bay NHS Foundation Trust
| Dyddiad hysbysebu: | 28 Mai 2025 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | £24,169 pa pro rata |
| Oriau: | Rhan Amser |
| Dyddiad cau: | 27 Mehefin 2025 |
| Lleoliad: | Kendal, LA9 7RG |
| Cwmni: | University Hospitals of Morecambe Bay NHS Foundation Trust |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 7239736/331-K15280325-A |
Crynodeb
An exciting opportunity has arisen for us to recruit a motivated, organised and dedicated Band 2 receptionist / clerk for the Pre-Operative Assessment (POA) department in Westmorland General Hospital.
This post plays a key role in the receiving and welcoming patients and visitors to the POA department whilst also handling all telephone enquiries for that this POA, and also sometimes for all POA sites.
The role will be to support the nursing team with clerical duties to ensure the smooth running of the department providing a high patient satisfaction experience.
The main duties of the role will be acting as the receptionist / clerical worker for a busy POA department in Westmorland General Hospital.
You will work with the receptionists / clerical workers from the other 2 sites to make sure that all visitors / patients are welcomed to POA and all phone calls are dealt with in an efficient and timely manner.
You will help with the smooth running of WGH POA by providing an clerical duties for the nurse's and CSW at WGH. Whilst also ensuring patients are kept up to date with waiting times and any delays on a daily basis.
We operate from three main hospitals-Furness General Hospital (FGH) in Barrow, the Royal Lancaster Infirmary (RLI), and Westmorland General Hospital (WGH) in Kendal, as well as a number of community healthcare premises including Millom Hospital and GP Practice, Queen Victoria Hospital in Morecambe, and Ulverston Community Health Centre.
FGH and the RLI have a range of General Hospital services, with full Emergency Departments, Critical/Coronary Care units and various Consultant-led services.
WGH provides a range of General Hospital services, together with an Urgent Treatment Centre, that can help with a range of non-life threatening conditions such as broken bones and minor illnesses.
All three main hospitals provide a range of planned care including outpatients, diagnostics, therapies, day case and inpatient surgery. In addition, a range of local outreach services and diagnostics are provided from community facilities across Morecambe Bay.
• Providing an efficient and friendly, professional and welcoming reception service, offering advice and information to all visitors and callers to POA.
• receiving and responding to telephone calls and queries for the POA department including other sites.
• Supporting the POA Service Co-ordinator with the contacting of patients to book / amend / cancel appointments as required.
• Finding, checking and entering data and confidential information onto the hospital.
• Using Lorenzo to arrive and depart patients to and from clinics on a daily basis ensuring all clinics are completely cashed up from the previous day and raise any issues with the Service Co-ordinator.
• General administration and clerical duties as and when required.
This advert closes on Wednesday 11 Jun 2025