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Client Affairs Officer (Adults' Health and Care)
| Posting date: | 28 May 2025 |
|---|---|
| Salary: | £32,149 to £35,241 per year |
| Hours: | Full time |
| Closing date: | 10 June 2025 |
| Location: | Winchester, Hampshire |
| Remote working: | Hybrid - work remotely up to 4 days per week |
| Company: | Hampshire County Council |
| Job type: | Permanent |
| Job reference: | HCC621145 |
Summary
Our Client Affairs Team within Adults’ Health and Care provide a Deputyship and Appointeeship service of last resort for adults who have been assessed as lacking capacity to manage their own property and financial affairs.
As a Client Affairs Officer, you will act on behalf, and in the best interests, of vulnerable adults, ensuring that their wellbeing and financial affairs are protected.
What you'll do:
• Be responsible for a caseload of clients, ensuring their income is maximised and their assets are safeguarded from abuse and exploitation.
• Empower clients to make decisions where possible, or make decisions in their best interests with regard to their known beliefs, wishes, and preferences in accordance with the Mental Capacity Act.
• Work closely with clients, their relatives, carers, and professional support to manage resources effectively to meet their needs and improve their quality of life.
• Visit clients to develop and maintain effective relationships and gain insight into their needs and aspirations.
What we're looking for:
• A working knowledge of benefits payable by the Department for Work and Pensions and other agencies, including eligibility and entitlement.
• An understanding of the issues affecting people who lack capacity to manage their property and financial affairs.
• Excellent verbal and written communication skills.
• Strong numeracy, budgeting, and IT skills.
• Confidence to work independently, organise and prioritise workload, and manage conflicting demands and deadlines.
• Professional curiosity, creativity, and innovation to ensure the best outcomes for clients.
• Confidence to challenge the accepted or expected view when advocating on behalf of clients.
Why join us:
• Be part of a professional and highly committed team dedicated to making a positive difference in our clients' lives.
• Engage in meaningful work that is both rewarding and impactful.
• We offer supportive development opportunities to enhance your skills, knowledge and wellbeing.
• Employee support: Access to Health Assured's comprehensive Employee Assistance Programme to support your physical and mental wellbeing, including 24/7 telephone support, a suite of online resources, and legal and financial advice.
• Competitive benefits package: Including generous annual leave entitlement, occupational sick pay, and access to the Local Government Pension Scheme.
To learn more about this role, please review our Candidate Pack available on our website. Please click on the Apply button for details.
Applicants can expect to hear from us within two weeks of the advertised closing date.
Other roles you may have experience of may include: Client Services Specialist, Client Relations Manager, Client Relations Officer, Client Relations Advisor, Customer Service Coordinator, Client Engagement Officer, Client Support Manager, Client Support Officer, Client Support Advisor, Client Account Manager, Client Account Advisor, Client Liaison Officer.
As a Client Affairs Officer, you will act on behalf, and in the best interests, of vulnerable adults, ensuring that their wellbeing and financial affairs are protected.
What you'll do:
• Be responsible for a caseload of clients, ensuring their income is maximised and their assets are safeguarded from abuse and exploitation.
• Empower clients to make decisions where possible, or make decisions in their best interests with regard to their known beliefs, wishes, and preferences in accordance with the Mental Capacity Act.
• Work closely with clients, their relatives, carers, and professional support to manage resources effectively to meet their needs and improve their quality of life.
• Visit clients to develop and maintain effective relationships and gain insight into their needs and aspirations.
What we're looking for:
• A working knowledge of benefits payable by the Department for Work and Pensions and other agencies, including eligibility and entitlement.
• An understanding of the issues affecting people who lack capacity to manage their property and financial affairs.
• Excellent verbal and written communication skills.
• Strong numeracy, budgeting, and IT skills.
• Confidence to work independently, organise and prioritise workload, and manage conflicting demands and deadlines.
• Professional curiosity, creativity, and innovation to ensure the best outcomes for clients.
• Confidence to challenge the accepted or expected view when advocating on behalf of clients.
Why join us:
• Be part of a professional and highly committed team dedicated to making a positive difference in our clients' lives.
• Engage in meaningful work that is both rewarding and impactful.
• We offer supportive development opportunities to enhance your skills, knowledge and wellbeing.
• Employee support: Access to Health Assured's comprehensive Employee Assistance Programme to support your physical and mental wellbeing, including 24/7 telephone support, a suite of online resources, and legal and financial advice.
• Competitive benefits package: Including generous annual leave entitlement, occupational sick pay, and access to the Local Government Pension Scheme.
To learn more about this role, please review our Candidate Pack available on our website. Please click on the Apply button for details.
Applicants can expect to hear from us within two weeks of the advertised closing date.
Other roles you may have experience of may include: Client Services Specialist, Client Relations Manager, Client Relations Officer, Client Relations Advisor, Customer Service Coordinator, Client Engagement Officer, Client Support Manager, Client Support Officer, Client Support Advisor, Client Account Manager, Client Account Advisor, Client Liaison Officer.
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About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.