Customer Services Advisor
| Dyddiad hysbysebu: | 27 Mai 2025 |
|---|---|
| Cyflog: | £24,929 i £27,260 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 16 Mehefin 2025 |
| Lleoliad: | Newcastle Upon Tyne, Tyne & Wear |
| Gweithio o bell: | Hybrid - gweithio o bell hyd at 2 ddiwrnod yr wythnos |
| Cwmni: | Castles and Coasts Housing Association |
| Math o swydd: | Cytundeb |
| Cyfeirnod swydd: |
Crynodeb
• Workington, Carlisle or Newcastle
• 36.25 hours per week
• 12-month fixed term contract
• £24,929 - £27,260 per annum (FTE based on 36.25 hours per week) + benefits package
Castles & Coasts Housing Association (CCHA) is currently looking to recruit a full time (36.25 hours per week) Customer Services Advisor based in Workington, Carlisle or Newcastle with a salary £24,929 - £27,260 per annum.
If you are looking for an exciting new role, this is a great opportunity to join the Customer Services Team at CCHA. Our Customer Services Advisors are responsible for providing a high standard of customer service, dealing with customer enquiries at the first point of contact (in person and by telephone, text, webchat and via email/website).
Key tasks are varied and include:
• Processing day to day and specialist repairs reported by our customers
• Liaising with contractors and Property Services colleagues to deal with complex responsive
repairs on a regular basis
• Updating important records (including CRM and electronic document management systems).
• Advising residents on rent/service charge accounts
• Taking payments
• Giving advice on lettings and anti-social behaviour matters.
We are looking for someone who:
• Is self-motivated,
• Is a problem-solver
• Has experience dealing with customer enquiries combined with a knowledge of the principles of customer care.
CCHA owns and manages more than 7,000 homes across the North of England in Cumbria,
Northumberland, Tyne and Wear and North Lancashire. As an Association, we focus on the
needs of the local communities we serve, tackling the housing crisis, improving services within
our communities, and use our strength and efficiency to meet housing service needs. We are
committed to providing excellent services to our customers.
• 36.25 hours per week
• 12-month fixed term contract
• £24,929 - £27,260 per annum (FTE based on 36.25 hours per week) + benefits package
Castles & Coasts Housing Association (CCHA) is currently looking to recruit a full time (36.25 hours per week) Customer Services Advisor based in Workington, Carlisle or Newcastle with a salary £24,929 - £27,260 per annum.
If you are looking for an exciting new role, this is a great opportunity to join the Customer Services Team at CCHA. Our Customer Services Advisors are responsible for providing a high standard of customer service, dealing with customer enquiries at the first point of contact (in person and by telephone, text, webchat and via email/website).
Key tasks are varied and include:
• Processing day to day and specialist repairs reported by our customers
• Liaising with contractors and Property Services colleagues to deal with complex responsive
repairs on a regular basis
• Updating important records (including CRM and electronic document management systems).
• Advising residents on rent/service charge accounts
• Taking payments
• Giving advice on lettings and anti-social behaviour matters.
We are looking for someone who:
• Is self-motivated,
• Is a problem-solver
• Has experience dealing with customer enquiries combined with a knowledge of the principles of customer care.
CCHA owns and manages more than 7,000 homes across the North of England in Cumbria,
Northumberland, Tyne and Wear and North Lancashire. As an Association, we focus on the
needs of the local communities we serve, tackling the housing crisis, improving services within
our communities, and use our strength and efficiency to meet housing service needs. We are
committed to providing excellent services to our customers.